ZO Ambassador

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer operator and investment manager of top-tier real estate in 33 markets across the globe our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyers diversified portfolio spans market rate and affordable residential communities premier office properties and retail spaces industrial facilities and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture and foster innovation through our strategic proptech investments. By combining global perspective with local expertise and a personalized approach we are able to anticipate our customers evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform and the first traditional real estate company to create its own flexible space and coworking brand Studio.

Since our founding in 1978 Tishman Speyer has acquired developed and operated 522 properties totaling 218 million square feet with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management including iconic properties such as Rockefeller Center in New York City The Springs in Shanghai TaunusTurm in Frankfurt and Mission Rock in San Francisco.

About ZO

ZO was launched to provide a comprehensive suite of community wellness and lifestyle offerings to customers and their employees. At The Spiral ZO will operate a premium hospitality space exclusively for those who work in the building. The ZO Clubhouse will hold events and programming offer a comprehensive food and beverage program provide health and wellness classes and host private events.

Our priority is to create a hospitable welcoming and engaging environment that our customers are excited to used when they come to work each day.

Summary of Position

As a ZO Ambassador at The Spiral youll be responsible for establishing a warm hospitable and inviting environment for customers vising the space and coordinating logistics and administrative duties related to the operation.

Key Responsibilities

ZO Clubhouse

• Provide a proactive warm service that goes above and beyond to keep our customers happy

• Staffing the front reception and receiving guests to the space throughout the day including providing warm attentive greeting ensuring requests are accommodated and coordinating with property operations team to ensure smooth experience

• Ensuring the full amenity space is orderly and clean

• Working with PMO to maintain facility (supply needs equipment security cleaning repairs & maintenance)

• Interacting with guests in the space

• Coordinating setting up and breaking down both ZO events and private events

• Communicating and resolving any member service issues with oversight by the General Manager Amenitites

• Communicating events to tenants and checking tenants in/out of programming held at Clubhouse

• Assisting the General Manager Amenities with ensuring event and service content on the ZO app for the property is up to date

Private Events

• Support event execution from set-up to break-down (F&B presentation audio/video operations floor plan configuration etc.) to ensure an efficient and quality experience

• Be the on-site/day-of contact for all groups hosting events at Studio Gather including welcome event kick off and troubleshooting

• Coordinate arrivals (guests F&B rentals etc.) with the lobby team and property management to maintain event flows

• Work with AV team to ensure maintenance of all AV equipment

• Address guest feedback promptly and loop in the Events Manager when needed

Please note that Management reserves the right to change modify and/or alter any of the duties and responsibilities based on business demands.

What we look for:

The individual must possess the above knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation using some other combination of knowledge skills and abilities.

• To perform this job successfully an individual must be able to excel at each essential duty. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience in a similar front-of-house customer-facing position preferably within a hospitality business

• Must be fluent in English.

• Strong oral communication skills including the ability to explain ZO. services to customers and answer questions.

• Ability to organize multitask prioritize and work under pressure

• Hospitality-minded

• Ability to effectively present information and respond to questions from guests managers and team members.

• Ability to maintain composure and professionalism in stressful situations and be flexible resourceful and proactive.

• The physical demands described here are representative of those that must be met by the Ambassador to successfully perform the essential functions of this job. While performing the duties of this job the Ambassador is regularly required to stand walk use hands to finger handle or feel objects tools or controls and speak or hear. The employee is frequently required to reach with hands and arms and taste or smell. The employee is occasionally required to climb balance stoop kneel crouch or crawl. The Ambassador must regularly lift and/or move up to 15 pounds; frequently lift and/or move up to 5-30 pounds. Specific vision requirements include close vision and the ability to adjust focus.

• Must have open availability during weekdays including early mornings and evenings.

The above information is general in nature and level of work expected; it is not intended to be interpreted as an inclusive list of all duties responsibilities and qualification required of employees assigned to this role.

The base compensation range for this role is $24.00-26.44/hour which equates to $50000 - $55000 annually. This role is also eligible for a discretionary annual bonus as well as access to our comprehensive medical dental and vision insurance life and disability insurance 401(k) plan (with matching contributions) wellness benefits and all other benefits afforded to full-time Tishman Speyer employees. This base range reflects a number of factors including but not limited to relevant experience skill sets and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyers New York team as weve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race color age sex sexual orientation gender identity gender expression marital status military or veteran status national origin disability religion or any other characteristics protected by law

Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race color religion sex national origin sexual orientation gender identity or expression disability protected veteran status or military status or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities women persons with disabilities and protected veterans.

Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by sending an email to