Clerk - Mount Sinai Brooklyn - Chemotherapy/Ambulatory Infusion Suite - Full-time day shift

Responsible for daily report distribution mail room responsibilities maintenance and oversight of department office equipment as assigned and depending upon departmental need.

Role & Responsibilities:

• Performs all support functions related to patient reception scheduling and financial pre-clearance ensuring a high degree of patient satisfaction and maximum reimbursement to the include but are not limited to: scheduling pre-registration self-pay screening and insurance eligibility for obtaining and verifying patient demographic and insurance information determining insurance/payment source identifying necessary authorization or referral requirements and assisting with determining and resolving insurance issues
• Greets patients in person and by telephone and updates their insurance/demographic information in the practice management system
• Gathers registration and financial information for patient pre-registration enters the information into the practice management system and ensures all entries are complete and accurate
• Contacts patients at home to confirm scheduled and canceled appointments as needed
• Answers phones for the practice; schedules re-schedules and cancels patient appointments based on established protocols
• Checks in patients upon arrival at the practice and performs full registration including: provider based registrations verification of demographics completion of financial screening prioritizing and verifying insurance as appropriate with third-party providers making follow-up appointments directing the patient to a member of the billing team to discuss MSMCs self-pay policy for new patients completing ofMedicare as Secondary Payerquestionnaire if appropriate and having patient read and signNOPP
• Ensures the patient has paid or collects the appropriate co-pay under the direction of billing management and provides the patient with a receipt as per cash-control protocols
• May perform simple to moderately complex charge entry tasks or enter payments collected from patients and prepares deposit
• Facilitates prior authorization and appointment scheduling for diagnostic testing requested by providers for patients in the electronic health record (EHR)
• Reviews status of waiting room on a regular basis and advises patients of wait times
• Ensures prior approval and other required procedures are met prior to delivery of care by working collaboratively with other hospital departments
• Reconciles daily patient schedule with encounters closed
• Works billing edit reports and reviews encounters which may require correction
• Scans documents into electronic health record (EHR) on a daily basis
• Participates in system development and process improvement by providing feedback to Manager regarding issues in registration and change posting that impact negatively on operations
• Follows all HIPAA and other federal/state agency requirements regarding proper handling of PHI documents
• Maintains all physicians and chemo/infusion schedules in Centricity Business (IDX/eIDX) ensuring that all patients are arrived in real time. Also responsible for making sure that at the end of business day that no patient is left in a PEN status
• Completes a visit encounter and enters the ICD10 into the Eagle system for all straight teaching visits.
• Collects copies and distributes referrals to the billing representative as indicated on the computer systems.
• Responsible for the distribution of metro-cards using web-based program i.e. PTAR; or manual entry if computer system is malfunctioning.
• Assembles all necessary paperwork; i.e. demographics labels distress thermometers etc. for both physician and chemo/infusion practices daily for the following day.
• Assist with the collection of the departments quality improvement tools i.e. Meaningful Use measures
• Helps to maintain a quiet therapeutic and clean environment Adheres to legal and ethical standards
• Other duties as assigned.

Requirements:

• High School Diploma required Associate degree preferred
• 1-year physician practice : experience in a medical office setting utilizing a computer system for physician scheduling
• Microsoft Office Suite
• Ability to handle multiple priorities and to deal calmly with individuals under stress.
• Excellent written and oral communication Effective interpersonal and communication skills required excellent telephone etiquette Knowledge of medical terminology strongly preferred

Collective bargaining unit: SEIU 1199-MSB

SEIU 1199 at Mount Sinai Brooklyn BUK - Chemotherapy Suite - BKL Mount Sinai Brooklyn