Manager, Strategic Rideshare Operations

At MTM we are not just colleagues; we are collaborators on a shared mission;communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!

What Will Your Job Look Like

MTM is looking for a Manager Strategic Rideshare Operations to bring operational efficiency to the rapidly expanding Independent Driver Operations team and developing effective processes for how we work. If you love setting a vision managing cross-functional stakeholders pushing projects forward to deliver measurable and strategically meaningful results and solving problems from both 30000 feet as well as deep in the details this is the role for you.

This role will be responsible for managing the strategic IDP Operations in Arizona and serve as a trusted leader providing oversight for all Independent Contractor IDP services within these markets. You will be responsible for managing the on-site experience for new drivers managing a team of existing recruitment specialists and ensuring that daily onboarding goals are met. In addition you will be responsible for managing and maintaining the entire IDP network including the entire credentialing process. You may also work with local businesses to plan and execute strategic partnerships and recruitment events in the Arizona region. This is an ideal position for someone passionate about building relationships while crossing over into the medical healthcare and technology space.

Additionally you will be responsible for identifying and making improvements to staffing supply utilization service delivery and recovery training and development budgeting structure and communication. You will directly manage a staff of employees and communicate goals guide team activities and develop employee skill sets.

Location: This position will be onsite daily in our Phoenix office ( 7600 N. 15th Street Phoenix AZ 85020)

What youll do:

• Manage MTMs IDP supply network in Missouri and Texas including supervision of one or more team-members

• Own the new driver recruitment process

• Own the onboarding and new driver experience in the regional office including events and daily onboarding activities

• Own the oversight management and development of all IDP credentialing and the health of the network

• Support existing Independent Driver Providers coach and retrain existing Independent Driver Providers as needed and troubleshoot technical issues

• Create plan and host events including recruiting events driver appreciation events and brand promotion events to increase Independent Driver Provider sign-ups and retention

• Develop strategies to identify reach and engage target customers.

• Manage a monthly budget

• Ensure compliance with all local laws and regulations and company rules of conduct

• Provide feedback to the development team on platform and app

What youll need:

Experience Education & Certifications:

• High School Diploma or G.E.D

• 5 years of experience in operations

• Previous experience with managing multiple projects simultaneously

• Previous sales experience

• Experience tracking and monitoring KPIs

Skills:

• Experience with marketing branding or communications a plus

• Strong communications skills both written and verbal

• Well-organized

• Ability to demonstrate a sense of urgency to build excitement and move candidates through our pipeline

• Exceptional track record of delivering on complex high visibility cross-functional projects in hyper growth environment

• Excellent organizational skills to juggle many tasks without losing sight of the highest priority items

• Ability to stay focused under pressure prioritizing and managing multiple projects simultaneously in a fast-paced environment

• Strong interpersonal skills and ability to influence and motivate people at all levels across a broad variety of job function

• Track record of setting goals creating action plans and delivering results

• Familiarity with SAAS platform technology and functionality

Even better if you have...

• Bachelors degree preferred

Whats in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Salary Min: $65000

Salary Max: $85000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.