Trust & Safety Specialist
Trust & Safety Specialist
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$ 81000 - 121000
1 Vacancy
Job Description
Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.
Were looking for a Trust & Safety Specialist to join Team Snapchat! Were looking for someone who is able to keep a cool head under pressure and is excited about improving workflows and proactively seeking ways to enhance the Snapchat experience. From developing support resources to tracking and escalating community issues were looking for a utility player who is eager to help our community keep Snapchatters safe and isnt afraid to roll up their sleeves and support wherever needed.
Due to the nature of Trust & Safety work you should be willing and able to work with sensitive issues and content that may be considered offensive or disturbing. Our team has carefully devised measures and support in place to ensure wellness for all our team members.
Given that Trust and Safety work never stops we are part of a global team that provides support to our users at all times. This role may be required to have a standing schedule that includes a weekend day.
What Youll Do:
Review abuse and safety incident reports take appropriate action per operations policies and follow through clearly and consistently on every report
Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows
Review team members work provide feedback create and deliver training
Identify and escalate new issues and trends
Assist in improving our support resources and content
Serve as a consultative partner with our vendor team and provide expertise for processing all types of requests with a high degree of quality and efficiency
You set an example and are an active mentor of others showing flexibility and impeccable teamwork in order to effectively prioritize competing demands
Knowledge Skills & Abilities:
Excellent verbal and written communication skills
Experience reviewing sensitive content and a meticulous attention to detail
Familiarity with online child safety fraud spam or other types of abuse
Proven track record managing data sets and using data to inform decision making
Agility in adopting new workflows and prioritizing competing demands
Experience collaborating with internal and external stakeholders at various levels within the company
Great judgment and ability to problem-solve both alone and with peers
Developed perspective on prominent trends and issues in the online safety world
A passion for Snapchat and ability to focus and thrive in a fast-moving environment
A strong team player who is also able to work independently with minimal oversight
Experience interacting with NCMEC or law enforcement is advantageous
Experience working with tools like Zendesk JIRA and Looker
Minimum Qualifications:
Bachelors degree or equivalent work experience
2 years of relevant work experience
Flexible work-hours: full-time weekends and holidays as needed.
Preferred Qualifications:
Arabic or French speaking and reading proficiency.
Experience owning complex investigations
If you have a disability or special need that requires accommodation please dont be shy and provide us some information.
Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office 4 days per week.
At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring where applicable).
Compensation
In the United States work locations are assigned a pay zone which determines the salary range for the position. The successful candidates starting pay will be determined based on job-related skills experience qualifications work location and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.
The base salary range for this position is $81000-$121000 annually.This position is eligible for equity in the form of RSUs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
