Client Partner

At Red River Managed Services we provide a welcoming and positive workplace where everyone feels valued and able to do their best work fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data experience and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.

Our team works directly with our clients to create innovative solutions challenge the status quo and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.

We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.

Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:

• Collaboration You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
• Creativity You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value brainstorming as an expression.
• Empathy You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a long-term relationship.
• Integrity You willingly receive and give feedback; you are open about whats working and what needs to improve; you admit mistakes openly and share learnings widely.
• Judgment You are intentional when making decisions with an aim toward long-term solutions rather than quick fixes; you rely on data training and collaboration with others to inform your decisions.
• Purpose You exhibit courage in searching for the truth; you are willing to risk personal failure to help or challenge the status quo in the pursuit of excellence.
• Resilience You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
• Selflessness You are considerate when searching for new and different ideas; you seek whats best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.

Client Partner Red River

Red River is seeking a results-driven Client Partner to join our growing team. This role is pivotal in overseeing the full financial and operational lifecycle of client engagements within an industry vertical with a strong emphasis on profitability forecasting and revenue growth.

Key Responsibilities

• Drive end-to-end ownership of account financials including revenue forecasting margin analysis and performance to budget
• Manage the full order-to-cash cycle ensuring financial targets are met or exceeded
• Lead strategic planning in collaboration with internal and client stakeholders to align services with business outcomes
• Guide successful onboarding and steady-state operations to support long-term client delivery
• Provide financial oversight while identifying opportunities for upsell and operational efficiencies
• Stay current with Red River capabilities to introduce high-impact solutions that maximize client value

Requirements

• Executive-level presence with experience engaging with C-suite leadership
• Strong financial acumen and demonstrated P&L ownership in a client-facing role
• Strategic thinking with a track record of delivering profitable growth
• Excellent communication skills to articulate value propositions manage expectations and report on performance
• Organizational and time management skills to navigate multiple clients and project timelines
• Proposal development experience

Minimum Education/Certification/Experience Requirements

• BS in Accounting Finance or related field
• Proven experience managing technical engagements across domains such as Data Center Network Cloud Computing Unified Communications Cyber Security and Database Management

Preferred Qualifications

• Familiarity with ServiceNow
• Ability to obtain public trust clearance
• 5 years of management experience
• Knowledge of the ITIL framework

Knowledge Skills and Abilities

• Proficiency in leading cross-functional teams across physical and virtual environments
• Strong understanding of strategic service delivery and financial modeling
• Experience with third-party service provider management