Associate Experience Manager

The Associate Experience Manager will enhance the experience of Shaws associates through Total Rewards. This role is responsible for developing and maintaining recognition initiatives and events with various business partners and third-party vendors. Additionally the role will support other assigned programs aligned with the Health & Wellness teams goals.

Primary responsibilities will include managing high-profile projects with recognition programming and ancillary benefits regarding associate experience at Shaw and aligning with The Shaw Way. This will include researching developing recommendations preparing proposals implementing approved solutions developing measurements for success and completing follow-up as appropriate. In addition to high profile projects this role will also be responsible for education and event support for business partners and HR Operations.

The ability to understand requests organize information develop timelines keep projects moving pay attention to detail and communicate effectively are all imperative to the success of this role. The ideal candidate must balance being task-oriented while also thinking strategically. S/he should be a quick learner to properly assess situations programs etc. and make the appropriate decisions for next steps/actions.

POSITION RESPONSIBILTIES:

• Partner with the Sr. Associate Experience Manager to develop and execute new recognition initiatives and other benefits programs as part of Shaws Total Rewards strategy.

• Manage multiple projects concurrently and initiate implement and monitor changes while providing regular project updates.

• Develop and maintain relationships with third-party vendors and internal business partners including the Health & Wellness team Financial Wellness team HRIT HR Operations Payroll Corporate Tax Corporate Communications and Shaw Associates.

• Partner with vendors on strategy and implementation of recognition initiatives to develop new programs and increase current program growth.

• Manage vendor relationships to ensure satisfactory performance is achieved and performance measures are met and/or exceeded.

• Work with team partners to develop and execute the communication strategy for recognition initiatives.

• Develop recognition events and assist business partners with creating engaging associate content.

REQUIRED QUALIFIACTIONS:

• Four-year degree or equivalent experience

• Five years work experience and recognition programming experience preferred.

• Limited travel is necessary including regular local travel between plants and occasional travel to outlying facilities.

• Self-starter with the ability to operate independently with little supervision.

• Exhibits proper time management of assignments and responsibilities including being organized and task oriented.

• Demonstrated ability to make decisions showing good judgment proclivity to ask for and listen to team feedback and propensity to act.

• Strong leadership and interpersonal skills with an ability to work in a team-oriented environment including coaching and developing others.

• Effective oral and written communication skills including preparing for and leading team meetings professional and informative responses to customers and vendors and creating communication pieces to promote recognition initiatives and programs.

• Experience with project management systems considered a plus

• Proficient in Microsoft Office (Excel Docs PowerPoint SharePoint OneDrive etc.)

• High level of confidentiality

COMPETENCIES:

• Build Trusting Relationships

• Adapt and Change

• Deliver Compelling Communication

• Execute Action Plan/Initiate Action

• Learn Continuously

POTENTIAL FACTORS:

• Navigating Ambiguity

• Conceptual Thinking

• Receptivity to Feedback

• Passion for Associate Experience