Client Service Manager
Client Service Manager
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Job Description
Otak CPM is seeking a Client Service Manager to join our Project Management Construction Management and Owners Representative business group to lead business development efforts and oversee project delivery. This is a key leadership role for someone who thrives at the intersection of client service team leadership and strategic growth.
As a Client Service Manager (CSM) youll guide multiple project teams and serve as a point of escalation for Senior Project Managers working across public healthcare or K-12/Higher Education projects. You may also lead high-profile projects directly while driving the success of your market segment through strong client relationships and smart business development. The CSM partners with the Operations Manager and Business Unit Leader to drive strategic growth within a defined market segment. They lead business planning strengthen relationships with key clients and proactively develop new opportunities.
At Otak CPM we are leaders in project and construction management serving both public agencies and private industry clients. With a strong track record of delivering exceptional client service we take pride in managing high-profile and complex construction projects.
This position will be based out of our Portland OR office and will require occasional travel to client sites.
What youll do:
- Partners with Operations Managers (OMs) and Business Unit Leaders (BULs) to develop and implement strategic plans and annual business goals for market segment success. Tracks performance against KPIs such as revenue utilization backlog and profitability and recommends corrective actions as needed to meet targets.
- Leads market segment growth by identifying and nurturing client relationships qualifying leads and managing strategic pursuits. Participates in go/no-go decision-making and partners with marketing and business development teams to develop competitive proposals and presentations.
- Oversees a portfolio of projects within a market segment supporting Senior Project Managers (SPMs) and project teams with planning scheduling resourcing budgeting and stakeholder engagement. May act as an SPM or provide direct client support on complex or high-profile projects.
- Coaches and supports direct reports through regular check-ins goal-setting and development planning. Promotes a culture of growth collaboration and accountability. Participates in performance reviews promotions and merit discussions in partnership with Development Advisors OMs and BULs.
- Collaborates with leadership and internal departments to improve workflows tools and systems for more efficient project delivery. Supports quality assurance risk management and consistent application of project management best practices.
- Represents Otak in professional settings including client meetings industry events and community engagements. Supports the firms visibility through speaking engagements authorship opportunities and cross-discipline collaboration to promote sustainability and innovation.
- Works closely with leadership to identify staffing needs build project teams and ensure alignment between talent project demands and utilization targets. Advises on consultant selection contract development and effective use of internal and external resources.
- Maintains high levels of client satisfaction by conducting regular check-ins addressing feedback and supporting corrective action plans. Serves as a liaison to resolve project issues and ensures alignment between client expectations and team performance.
What you bring:
- Bachelors degree in Construction Management Architecture Engineering or related field preferred; equivalent combination of education and experience will be considered.
- Minimum 15 years of progressively responsible experience in a construction technical or design related field with at least 10 years of experience in Owners Representation/Project Management.
- Construction Manager in Training (CMIT) and/or PM Certificate desirable.
- Knowledge of alternative forms of project delivery including CM/GC GC/CM CM at Risk Design Build and P3.
- Proven project management experience in commercial building construction including schedule budget and team leadership responsibilities.
- Strong understanding of public project regulations financing structures and familiarity with advanced delivery methods such as Design-Build and Integrated Project Delivery (IPD).
- Demonstrated success in business development client account management and strategic planning within the AEC industry.
- Experience with construction management software and tools such as SharePoint SmartSheet Bluebeam and Microsoft Project; OSHA 10 certification is a plus.
- Skilled in reading plans and specifications reviewing contracts managing change orders and ensuring compliance with regional laws and land use processes.
- Competency with public speaking acumen including but not limited to having executive level conversations facilitating effective decision making and engagement/report out with clients executives public committees and governance structures.
Salaries are based upon candidate experience qualifications and work location as well as market and business considerations.
Benefits
At our core we believe that supporting our communities begins with supporting our employees. No matter what stage youre at in your career we have a comprehensive total rewards program to enhance your quality of life help support your family and assist you in achieving your personal and professional goals. Otak employees enjoy competitive salaries; discretionary performance bonuses; no-cost medical dental vision life and disability insurance HRA/HSA; a 401(k)-retirement match that is 100% vested immediately; a hybrid work schedule; Paid Time Off (PTO) accrual based on your industry experience rather than your seniority plus 9 paid holidays per year; a commuter allowance (based on your office location); support for your professional registration and/or certification fees; and much more! If you are out of the area and interested in relocating for this opportunity relocation assistance may be provided.
Why work at Otak
Were not just looking for skills and experience having shared values is just as important! When you work at Otak you arent just joining a firm youre joining a community. We believe our best work happens in a culture of collaboration and inclusion where the expertise of diverse individuals can thrive in a foundation of teamwork. The work environment we create is built on a simple concept: working on interesting projects with interesting people. However we dont just believe in cultivating our own community; were also committed to enriching the communities around us with smart creative solutions. We know our employees make an investment in us so were committed to making an investment in them. Seasoned experts and young professionals work together to encourage personal growth and skill development at all experience levels. Plus were expanding and were dedicated to developing an internal infrastructure with the strength and talent to support that growth.
Equal Opportunity
At Otak we are proud to be an equal opportunity employer committed to cultivating a workplace that is inclusive equitable and respectful for all. We believe that diverse perspectives enrich our work environment fuel innovation and are essential to our collective success.
We are dedicated to maintaining a workplace that is free from discrimination harassment and bias. Every individual at Otak is valued included and treated with dignity and respect. We do not tolerate discrimination based on race color religion sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic protected under applicable federal state or local laws.
All employment decisions including those related to recruitment hiring training promotion compensation benefits and termination are based on business needs job requirements and individual qualifications. We strive to ensure that our practices uphold fairness and equity at every stage of the employment lifecycle.
Our Vision for an Inclusive Workplace
We are committed to creating an environment where:
- Diverse identities are embraced and differences are valued as a source of strength.
- Every employee feels safe to be their authentic self and contributes meaningfully.
- Unique perspectives are encouraged and open dialogue is welcomed to foster innovation.
- Curiosity replaces judgment and respectful engagement is prioritized in all interactions.
- Relationships are built on mutual trust dignity and respect forming the foundation of our workplace culture.
We provide reasonable accommodation for individuals with disabilities including pregnant employees to ensure an accessible and supportive work environment. If you require assistance or accommodations during the application process or in the workplace please contact Otaks People Services Department at .
Join us in shaping a more inclusive future!
Required Experience:
Manager
Employment Type
Full Time
