Program Manager- Channel Partner Operations

About Us:

Mood Media is the worlds leading experiential media company optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions Mood leverages advanced digital technology curated and original creative content and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500000 customer locations in over 140 countries Mood reaches 165 million consumers each day.

About the Role:

This position will oversee all aspects of Moods Channel Partner Program and Reporting; responsible for the development and institution of project management practices and disciplines over a diverse scope of brands segments and geographies.

Essential Job Functions and Responsibilities:

• Define overall program objectives for delivery of Moods services and solutions through Indirect Channel Partners and Affiliates.

• Lead the development of workflow process standards and set expectations with all key stakeholders.

• Define and utilize initiative milestone reporting to drive internal and external deliverables and mitigate risk.

• Regularly publish reports on status of work assessment of risk against defined milestones relevant owners and actions dates for follow up and expected resolution.

• Work with internal and external teams to manage the coordination of efforts on deliverables and activities across multiple projects and initiatives. This may include reporting responsibilities as assigned.

• Participate in developing quarterly objectives and key results to be execute by the team.

• Drive continuous improvement in all business processes that support all Global Partners including NA Dealers Affiliates and Global Affiliates.

• Utilize G-Suite Oracle and Smartsheet to track and communicate project details contacts deliverables milestones and current project status.

• Successfully handle coordination of numerous fast paced highly detailed projects simultaneously.

• Cross train and support business stakeholders in various responsibilities including but not limited to rebate reporting on a bi-monthly basis and NSC process.

• Orchestrate Quarterly Business reviews with IPMA and Key Global Affiliates to assess overall attainment areas of improvement process definition/evolution.

• Support Business Systems on initiatives involving all Channel Partner Oracle transactions.

• Work with business leadership on various projects as assigned.

Required Travel:

Must be able to travel approx. 10% of the time.

Required Availability:

May be required to participate in meetings after standard working hours to support global partners.

Essential Job Qualifications:

Assoc. degree from 2-year college or technical school and/or5 years recent experience in related position

Knowledge/Skills/Abilities

• Superb communication interpersonal analytical organizational and negotiation skills

• Proven ability to provide outstanding customer service and team leadership

• Inspires others through positive attitude professionalism and work integrity

• Accountability for work responsibilities in a timely accurate and professional manner

• Ability to anticipate identify and respond to changing business priorities

• Ability to produce professional documents including spreadsheets correspondence and e-mail

• Independent judgment required to plan organize and prioritize workload

• Proactive courageous and effective communication

• Intermediate to advanced skills and experience in business systems including Smartsheet Salesforce Oracle EBS

• Ability to multi-task work under pressure and meet deadlines required

• Ability to stay agile and quickly turn around special requests sometimes of a highly complex or difficult nature and stay on track with ongoing responsibilities

• Able to effectively provide receive and respond positively to constructive feedback.

• Strives for accuracy of work product and attention to detail; must self-audit to ensure accuracy

For further information about Mood Media please visit.

Mood Media is an Equal Opportunity Employer.All qualified applicants will be considered for employment based on objective work-related criteria without discrimination based on age disability ethnic origin gender marital status race religion responsibility for dependents sexual orientation gender identity or other characteristics protected by applicable governing laws.