Guest Service Supervisor
Guest Service Supervisor
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Job Description
***CASH BONUS OFFERED******
Pelican Inn & Suitesis looking for an outstanding Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.
Essential Functions and Responsibilities of the job include but are not limited to:
- Adhere to Pacificas Pure Stay guidelines to ensure the health safety and comfort of our team members and guests.
- Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines
- Maintain a friendly cheerful and courteous demeanor at all times while providing personalized service to hotel
- Communicate effectively with guests and fellow team members.
- Be proficient at all Guest Service systems and processes
- Supervise train coach and retrain Guest Service Team on systems processes procedures and guest interaction
- Oversee and ensure accountability in all aspects of Guest Service Teams performance
- Responsible for all front office activity during scheduled shifts
- Monitor and adjust room availability status
- Check travel agent commissions franchise frequent stay program activity and central reservations
- Monitor and complete filing of registration cards reservations correspondence and no-shows
- Check Maids list and ensure room availability status is accurate
- Check and audit banks.
- Check dry cleaning status
- Submit daily report to Guest Services Manager or General Manager (written or verbal).
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
- Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel
- Perform other duties as assigned requested or deemed necessary by Management
Health Benefits Travel Perks & More
Medical Dental and Vision Insurance 401k Vacation and Sick Leave are offered with this position along with a Team Member Travel Program encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.
Pay Range$21 to $22.50 /hr. depending on experience
Required Experience:
Manager
Employment Type
Full-Time
