Desktop Field Technician III (Hybrid - Greensboro, NC)
Desktop Field Technician III (Hybrid - Greensboro, NC)
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Salary Not Disclosed
1 Vacancy
Job Description
At Ovation Healthcare weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcares vision is to be a dynamic integrated professional services company delivering innovative and executable solutions through experience and thought leadership while valuing trust respect and customer focused behavior.
Were looking for talented motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcares corporate headquarters is located in Brentwood TN. For more information visit .
Summary
The Desktop Technician III designs implements and maintains desktop infrastructure solutions ensuring effective functionality and security. Working under limited supervision this role addresses complex computer issues related to the organizations desktop services and provides timely troubleshooting and resolution to minimize disruptions.
Essential Job Functions
Provides technical support to end-users by troubleshooting and resolving desktop-related issues promptly and efficiently.
Documents and manages the setup and relocation of desktop technologies
resolving complex break/fix issues.
Maintains desktop management services such as remote control utilities software distribution and virus protection.
Records user tickets and inquiries providing prompt support to enhance user productivity and experience.
Supports the installation configuration and maintenance of desktop hardware and software including operating systems applications and peripherals so users have functioning desktop applications and can properly carry out their work responsibilities.
Performs routine maintenance tasks such as system updates patches and software installations to ensure optimal performance and security of desktop systems.
Sets up and configures user accounts profiles and permissions as well as assists with user onboarding and offboarding processes to ensuring access control data security and smooth transitions for new and departing users.
Collaborates with the IT team to implement and maintain desktop security measures including antivirus software firewalls and encryption protocols to protect sensitive data and prevent security breaches.
Collaborates with stakeholders to assess plan and deploy new technologies that ensure compatibility security and optimal performance for the organization.
Performs other duties as reasonably required or assigned.
Education Requirements
High School Diploma
Experience Requirements
3 year
#LI-Hybrid
Required Experience:
IC
Employment Type
Full-Time
