Service Now Data, Reporting & Project Lead - 12m FTC

As a global people relations & compliance function we manage approximately 7000 employee relations cases globally per year. This ranges from disciplinaries grievances to absence management (short and long-term) and everything in between. Were also responsible for all restructure activity globally (e.g. redundancies TUPEs). The compliance function manages critical projects involving background checking and visa and sponsorship management. All cases are managed in ServiceNow (SNow).

The Global People Relations & Compliance Data Specialist is a newly created standalone role with the aim of supercharging the teams data offering. Initially the role will focus on a top-to-bottom review of current data infrastructure and requirements gathering. At the same time there would be an expectation to manage current ongoing data requirements. Thereafter the role should focus on the development of reports/dashboards (look and feel and automation). The final element of the role will be to ensure that the appropriate team members are upskilled sufficiently and reporting tools built such that all the work of the previous 12 months can be taken forward and maintained.  All the above will apply to both data internal to the team (e.g. current project tracking legal spend etc) and external stakeholder requirements.

The purpose of this role is not to analyse the data but to produce first class reports and dashboards presenting the data in an engaging way meeting the requirements of the end-user.

At Entain our values are do whats right keep it simple go beyond and win together. Well expect you to live up to all of those in this role!

This role will have primary responsibility for the global people relations and compliance data ecosystem. This will include:

• Conducting a full review of current data infrastructure including how data is captured and stored in SNow - and recommending improvements;
• Ensuring that there is a clear view of data requirements for all key stakeholders;
• Ensuring that all internal and external data requests are managed in a timely manner through the development of tailored reports and/or dashboards depending on the requirements of the end-user
• Responding to ad-hoc data requests;
• Attending project kick-off calls where appropriate to understand data requirements;
• Suggesting improvements and constantly innovating how data can be produced and used;
• Ensuring that guides and report-building tools are created to ensure that data reporting capability continues in the future; and
• Producing compliance reports/dashboards to ensure legal risk is minimised.  

Qualifications :

Essential:

• 2 years of experience in a reporting role preferably within HR or ServiceNow HRSD;
• Strong hands-on experience with SNow Reporting and Performance Analytics (including widgets dashboards and scheduled reports);
• Familiarity with role-based access controls (RBAC) and dynamic access rules in ServiceNow;
• Solid understanding of HR data case management processes and sensitivity around confidential employee information;
• Monitor data quality and ensure consistency accuracy and privacy compliance in all reporting;
• proficiency in data visualisation trend analysis and stakeholder communication;
• Strong problem-solving skills and attention to detail;
• Provide training or documentation as needed to enhance user understanding of dashboards and analytics; and
• Experience working with cross-functional teams within HR Data Privacy team etc.

Desirable:

• Experience in SNow HRSD specifically Employee Relations module;
• Knowledge of data privacy regulations (e.g. GDPR) and their impact on HR data handling;
• Familiarity with agile methodologies; and
• ServiceNow certifications (e.g. Certified System Administrator Performance Analytics for ServiceNow) are a plus.

Additional Information :

At Entain we know that signing top players requires a great starting package and plenty of support to inspire peak performance. Join us and a competitive salary is just the beginning.

Depending on your role and location you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support and so much more.

And outside of this youll have the chance to turn recognition from leaders and colleagues into amazing prizes join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us.

At Entain we do whats right. Its one of our core values and thats why were taking the lead when it comes to creating a diverse equitable and inclusive future - for our people and the wider global sports betting and gaming sector. However you identify our ambition is to ensure our people across the globe feel valued respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate ensuring ethical and compliant hiring practices globally.

Remote Work :

No

Employment Type :

Full-time