Job Description Summary

Job Description

Roles and Responsibilities

• Able to proficiently perform the remote troubleshooting of power assets escalated from the Fleet Support Operators using digital tools;
• Read understand execute and seek opportunities to highlight updates as needed for Fault handling procedures.
• Document and communicate the technical data generated by the assigned project consistent with engineering policies and procedures
• Adhere to applicable regulatory compliance requirements as applicable to local requirements;
• Provide situationally dependent monitoring on request for portions of the monitored fleet;
• Support (and potentially execute) Parameter and Software updates as needed or requested by leadership;
• Provide timely communications/escalate with the respective stake holders on significant issues or developments observed during day to day monitoring
• Participate on teams assigned to address organizational initiatives and generic issues
• Assure proper documentation of technical data generated for the assigned projects and/or tasks consistent with engineering policies and procedures
• Actively feed lessons learned back into procedures and quality checks to drive ROC world class operational excellence
• Resolution and troubleshooting of ServiceNow support cases;
• Assist as requested to train new employees;
• Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools;
• Support as requested planned and unplanned Balance of Plant responsibilities as well as Fleet Support Operator responsibilities should a need arise
• Actively manage customer phone support requests

Required Qualifications

• Bachelors Degree in Engineering Information Technology Energy Technologies Operations or Computer Science from an accredited College or University OR ( an Associates Degree from an accredited College OR University with a minimum of 3 years of experience in a technical role) OR (High School Diploma / GED with 4 years of experience in a technical role)

Eligibility Requirements

• Must be willing to travel 10% of the time
• Must be willing to work out of an office in Schenectady NY on a 24/7 rotating shift structure including potential on-call support as required;

Desired Characteristics

• Strong oral and written communication skills.
• Ability to learn technology outside of ones specialty
• Ability to analyze and execute technical processes
• Self driven and ability to demonstrate leadership skills
• Ability to make decisions and to adopt responsibility
• Ability to work with multicultural teams strong team player
• High flexibility and motivation
• Ability to sit or stand for extended periods of time.

The base pay range for this position is $62400 - $93600 USD Annual. The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set. This position is also eligible for shift differential compensation of 10%. This posting is expected to close no earlier than February 5 2025.
*The Company pays a geographic differential of 110% 120% or 130% of salary in certain areas.

Healthcare benefits include medical dental vision and prescription drug coverage; access to a Health Coach a 24/7 nurse-based resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Retirement Savings Plan a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability insurance life insurance and paid time-off for vacation or illness.

General Electric Company Ropcor Inc. their successors and in some cases their affiliates each sponsor certain employee benefit plans or programs (i.e. is a Sponsor). Each Sponsor reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information