Overnight Front Desk Agent - Summer - Part-Time
Overnight Front Desk Agent - Summer - Part-Time
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Job Description
PART TIME SEASONAL
This is where were supposed to give you a quick introduction about working at Jay Peak. Except theres nothing quick about what your experiences will be or what our expectations are. In summary we will expect you to work hard to help fellow teammates to service the guest and to have fun. In return we will pay you fairly let you know (and more importantly make you feel) that you are valued and if youre so inclined work with you to help create a career. Still interested Keep reading.
The Overnight Front Desk Agent is responsible for greeting guests upon arrival to access their file on the computer check guests into either hotel rooms or condominiums in a pleasant positive way to ensure that their experience at Jay Peak is a positive one. This position answers phones assists guests with resort amenities and assists/resolves guest issues.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following other duties may be assigned)
- Welcomes guests on arrival and checks them in accessing their reservation on the computer and advises the balance due for their stay doing a credit card imprint or accepting cash.
- Gives appropriate key to guests for the assigned room/condo.
- Using an area map indicates the location of the unit that the guest is checking into and explains how to get to room/unit.
- Issues ski tickets during winter season to persons with packages that include skiing/riding.
- Issues water park vouchers for one-night stay water park wrist bands for multiple nights with packages that include Pump House.
- Issues golf vouchers during the summer to persons with packages that include golf.
- Orients the guest explaining where the different service areas are located such as Customer Service Rental and Repair Ski School Pump House Clips & Reels Tram Cafeterias or Restaurants.
- When required explain how to get to retail outlets in the area hospital points of interest event locations etc.
- Makes dining room reservations when required.
- Prepares arrival packets to include necessary vouchers amenity tickets etc. based on package sold.
- Must be well groomed and professional in appearance wearing uniform items provided.
- Troubleshoots problems that may arise for the guest and if necessary consults with supervisor to resolve more difficult issues.
- Works closely with security persons to assist guests who may have road car or location of unit problems that security can assist with.
- Must be helpful and amiable toward the guest at all times. When difficulties arise you should consult a supervisor/manager for advice on how to handle.
- On occasion will need to fill in on completing the night audit.
WHY WORK AT JAY PEAK
Were a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends so we happily go the extra mile for each other and our guests. Were rewarded fairly for our collective efforts and encouraged to pursue individual goals. Were a family one that gets to choose its members. We strive for an authentic community driven Resort that derives its vitality from the on-mountain experience respect for its history & what has come before it and its employees whose energy and spirit are its foundation. Its not for everyone but were not looking for everyone-were looking for you.
IF YOU HAVE WHAT IT TAKES HERES WHAT YOULL GET
- Wages starting at $18.17 per hour
- Paid Sick Time
- 401k program eligibility with employer match after a year of employment with 1000 hours of service
- Remote work and/or flexible schedules (depending on position)
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily monthly yearly and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches family events and parties
- For a full listing of employee perks both on and off-property click here
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position or for a full listing of all physical demands/requirements working conditions environment and all other ability qualifications for this role please contact the Human Resources office at or
Required Experience:
Junior IC
Employment Type
Part-Time
