Sr Program Manager, Quality Management, GES D&C Governance, Quality Management

As a Senior Program Manager in the GES Design & Construction Governance Quality Management Team you will drive speed quality and simplification by eliminating rework loops reducing and automating manual work and hand-offs identifying and implementing best practices across the business and minimizing process variability through standardization and automation. You will partner with internal and external stakeholders to support expansion and optimization of the transportation network including launches of new buildings as well as retrofits of the existing network. You own program communication clear blockers to drive efficiencies and innovation in the current processes escalate as appropriate to ensure on-time delivery of planned projects and apply process improvement methodologies to drive the vision of the program. Key competencies of this position include managing difficult cross-functional projects and programs scoping efforts defining project priorities and milestones and driving execution in a safe sustainable and inclusive manner.

Key job responsibilities
Own and manage new and existing programs / initiatives successfully delivering complex projects aligned with team goals
Identify the right stakeholders customers and partner teams to communicate with and impact critical business initiatives and craft and deliver cross-functional scalable solutions
Develop implement and govern KPI (Key Performance Indicators) reporting for a portfolio of programs providing visibility to stakeholders on program performance and use this data to drive business decisions
Help partner and stakeholder teams make trade-offs by considering the impact to the business and customer (e.g. customer experience quality efficiency etc.)
Proactively identify opportunities to continuously improve program quality efficiency and operational
excellence

A day in the life
PMs will interact with their customers to gain knowledge of operational requirements; analysis gaps and shortfalls; develop courses of actions gain stakeholder input feedback and buy-in communicate plan to all stakeholders drive plans to completion.

About the team
The Quality Management teams goal is to enhance GES D&C operations through gained efficiencies reduced cost and increased in quality of deliverables while reducing risk. Program managers are responsible for two key focus areas: organizational alignment (i.e. Precon and Construction) and functional alignment (i.e. Process Mapping Program Health Development Cost Analysis etc). Tenets include: Breaking Down Organization Silos Simplify and Invent Create Balanced Scorecards Continuous Process Improvement and Building Muscle Memory.

- Bachelors degree or Bachelors degree in computer science engineering analytics mathematics statistics IT or equivalent
- 7 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams

- PMP
- Masters degree
- Do you have experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.