Medical Call Center Representative
Medical Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- CALL CENTER LOCATED IN VIRGINIA BEACH
- THIS IS AN IN PERSON POSITION- NOT REMOTE
- Monday - Friday 8am- 5pm
- Schedule Appointments for patients.
- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information into EMR.
- Schedule appointment correctly review appointment date time location and provider name with caller. Know each providers scheduling preferences and keep all schedules as full as possible.
- Inform caller of items to bring to appointment to include insurance card medications and office visit fee.
- Remind caller to arrive 30 min. before scheduled appointment to complete paperwork/tablet.
- Answer questions and offer other information as requested to provide patient-focused service and a positive impression of our organization. Remain conscious of the length of time you are on the phone with a patient.
- Act as a liaison for the patients and the practice:
- Direct calls or take messages for other departments based on company policies and procedures.
- Use sound judgment in handling calls especially with upset patients.
- Have an understanding of when to escalate calls to physicians/practice manager/triage nurse.
- Service Patients:
- Route incoming faxes as appropriate.
- Make calls to reschedule appointments when necessary.
- Provide assistance with mailings and other projects as call volume permits.
- Other reasonably related duties as assigned by supervisor or manager.
- Ability to handle confidential and sensitive information. (HIPAA)
- Ability to communicate effectively on the telephone.
- Ability to relate to persons with diverse educational socioeconomic and ethnic backgrounds.
- Ability to handle a call center environment; work quickly and multi-task.
- Ability to exercise good judgment to handle calls appropriately.
- Ability to demonstrate good customer service.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
