Member Experience - Call Center Representative
Member Experience - Call Center Representative
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Job Description
Location: Nashville TN (Hybrid Onsite 1 day/month including first Tuesday of each month)
Schedule: Full-time including 1 Saturday per month
Were looking for a Member Experience Agent whos passionate about helping people loves working in a fast-paced environment and takes pride in delivering excellent service. This hybrid role is based in the Nashville area and requires being onsite at our Nashville Hub once a month.
What Youll Do:
Put our patients first
- Answer calls (minimum of 85 per day) emails and texts with warmth professionalism and a focus on making each interaction easy and positive.
- Help patients schedule reschedule or cancel appointments always with care and attention to their needs.
- Break down insurance coverage and claims information in a way thats clear and helpful.
Own your results
- Meet daily and weekly goals for call volume response time case resolution and patient satisfaction because what we do matters.
- Stay on top of documentation and follow-up so that every teammate and patient gets a seamless experience
- Proactively look for answers solve problems and get things done with minimal supervision bringing a sense of ownership and initiative to your work.
Work as one team
- Partner closely with our studios clinical teams and operations colleagues to resolve questions and make sure patients feel supported at every step.
- Keep communication clear and solutions-focused we succeed together.
Stay organized and focused
- Manage multiple tasks at once while staying detail-oriented accurate and HIPAA-compliant.
- Use sound judgment to balance patient needs with efficiency and policy.
What You Have
- 3 years in a call center customer service experience. Experience working for a dental or healthcare organization preferred..
- Knowledge of dental terminology insurance basics and HIPAA guidelines.
- Strong communication skills you listen well and explain things clearly.
- Comfort working in tools like Salesforce Dentrix and Google Workspace.
- Bilingual in Spanish (preferred).
What We Offer
We believe taking care of people starts with taking care of our own. Heres how weve got you covered at Tend:
Health Comes First - We offer medical dental and vision insurance plus a Dental Wellness Program to keep your smile as sharp as your skills.
Plan for the Future - Our 401(k) comes with a company match because your future matters just as much as your now.
Support When You Need It - Life & AD&D insurance health advocacy legal support and an Employee Assistance Program (EAP) all designed to have your back when life gets real.
Smart Spending Options - Weve got Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and pre-tax transit/parking benefits to make your dollars go further.
Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays because rest is productive.
#LI-Hybrid
Required Experience:
Unclear Seniority
Employment Type
Full Time
