Vaccine Customer Representative - Brooklyn, NY
Vaccine Customer Representative - Brooklyn, NY
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$ 104200 - 163900
1 Vacancy
Job Description
Job Description
TheVaccine Customer Representative (VCR) supports customers by providing clinical information on our Companys vaccines as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. TheVaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians nurses pharmacists as well as quality directors immunization managers and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics health departments integrated delivery systems and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL) Vaccine Medical Affairs Leader (VMAL) Region Medical Director (RMD) as well as other members of the extended team.
This is a field-based sales position that is responsible for covering the Brooklyn New York territory.
The ideal location to reside is within this territory.
Travel (%) varies based on candidates location within the geography.
The primary activities include:
Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Companys vaccine attributes in accordance with product labeling and CDC and professional society recommendations.
Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes customer feedback marketplace dynamics and progress towards quality goals.
Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific product and marketplace information attendance at product workshops and conferences as well as consistent and ongoing review of our Companys promotional materials.
Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.
Assisting customers with education to improve their organizations immunization rates through adherence to quality based programs using appropriate tools such as Vaccine IQ.
Regularly monitoring their business performance against objectives using company provided tools.
Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Companys policies standards and ethics.
Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.
Specifically:
Within select customer accounts acts as primary point of contact for the customer meet with key customers/personnel to maintain understanding of their current practice structure business model and key influencers (Managed Care Organization/payers employers state policy) and their patients needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs.
For select customer accounts coordinate with our Companys customer team (Account Executives Integrated Delivery System team Solutions support teams etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.
Position Qualifications:
Education Minimum Requirements:
Bachelors Degree with 3 (36 months) or more years Sales experienceORa minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales experience in marketing military orhealthcare/scientificfield that is not sales related (pharmaceutical biotech or medical devices).
Required Skills:
Demonstrated strong ability to build trust with customers and demonstrate value in selling situations through high-quality interactions which are focused on products/solutions with the common goal of improving health outcomes.
Demonstrated strong ability to divide customer population into groups of individuals who share similar characteristics and buying behaviors and apply this information to focus on groups effectively allocate promotional resources and drive execution of commercial plans.
Demonstrated strong ability to understand customers business climate assess overall market potential identify and prioritize unique opportunities and business risks in local markets develop territory plans and follow up to drive business results in assigned geography or market.
Demonstrated strong ability to understand multiple interdependencies within an account consider customer healthcare goals and needs and maximize account performance by building long-term relationships through collaborative business planning processes and approaches.
Demonstrated strong ability to convey technical concepts accurately and clearly
Demonstrated high degree of tenacity to drive and achieve strong measurable results
Demonstrated strong ability to overcomes setbacks to meet or exceed objectives
Demonstrated strong pursuit of opportunities to learn and apply new skills to support the business
Demonstrated strong ability to be innovative by utilizing new or existing technologies
Demonstrated strong ability to use data to analyze trends to drive business results
Other Requirements:
Valid Drivers license
Preferred Skills/Experience:
Vaccines experience
Demonstrated strong understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations
#MSJR
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
Our company is committed to inclusion ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
As an Equal Employment Opportunity Employer we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race color age religion sex sexual orientation gender identity national origin protected veteran status disability status or other applicable legally protected a federal contractor we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws visit:
We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences perspectives skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas broad experiences backgrounds and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively.
Learn more about your rights including under California Colorado and other US State Acts
U.S. Hybrid Work Model
Effective September 5 2023 employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week Monday - Thursday although the specific days may vary by site or organization with Friday designated as a remote-working day unless business critical tasks require an on-site Hybrid work model does not apply to and daily in-person attendance is required for field-based positions; facility-based manufacturing-based or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note this Hybrid work model guidance also does not apply to roles that have been designated as remote.
The salary range for this role is
$104200.00 - $163900.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive if applicable.
We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only:We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
10%Flexible Work Arrangements:
RemoteShift:
Not IndicatedValid Driving License:
YesHazardous Material(s):
n/aRequired Skills:
Account Planning Adaptability Customer Experience Design Customer Experience Management Customer Feedback Management Customer Service Hospital Sales Interpersonal Relationships Lead Generation Market Analysis Pharmaceutical Sales Training Sales Calls Sales Metrics Sales Pipeline Management Sales Presentations Sales Process Management Sales Territory Management Sales TrainingPreferred Skills:
Job Posting End Date:
07/16/2025*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
