Training and Documentation Specialist, Individual Wealth
Training and Documentation Specialist, Individual Wealth
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Job Description
Position Title: Training and Documentation Specialist
Reports To: Manager Individual Wealth
Department: Individual Wealth
Term: Permanent Full-Time
Work Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.
The Opportunity: Equitable is growing! We are looking for a Training and Documentation Specialist to join our Individual Wealth Team! Our ideal new team member is a strong communicator who can develop and deliver comprehensive training material someone who has sound knowledge and understanding of training concepts and someone who is a collaborator that can work with others towards a common goal. If thats you why not explore a career at one of Waterloo Areas and Southwestern Ontarios Top Employers for 2024!
What you will be doing:
Responsible for the development and delivery of comprehensive and meaningful product process and technology training for the Individual Wealth line of business
Develop training material and execute as required
Perform analysis develop and maintain new/existing procedural documentation servicing the Individual Wealth line of business
Responsible for continuing education and development through the identification of skill gaps the development of job specific training modules for all employees and through ongoing research of new training tools and methodologies
What you will bring:
Sound knowledge and understanding of training concepts and methodologies related to adult education
Exceptional interpersonal oral/written communication and presentation skills
Proven experience in documentation and courseware preparation and delivery of interactive training sessions using a variety of methods (web-based/virtual training classroom training job aids multimedia visual aids and reference materials)
Comfortable managing and prioritizing multiple projects simultaneously and meeting deadlines with limited supervision in a fast-paced environment
Proven experience of having worked successfully in a team
A positive can-do attitude and customer focused approach to deal with challenging situations with integrity empathy and sincerity
Ability to perform in a constantly changing environment
Comfortable with hardware tools (scanner/data projector etc.)
Proficient in Microsoft Office applications
University degree or equivalent combination of education and work experience
FLMI and/or a certificate in adult education/learning would be an asset
Prior industry experience would be an asset
Prior experience working within a call center environment would be an asset
Whats in it for you:
A healthy work-life balance with employee wellness top of mind
Annual bonus program annual vacation allowance and company-paid benefits program
An additional paid volunteer day each year so you can spend time giving back to the community
Immediate enrollment in the companys pension program with employer matching
Employee resource groups that support an inclusive work environment
Tuition support and specialized program assistance
An onsite full-service cafeteria with a variety of daily options
Discounts on company products and services and access to exclusive employee perks
Regular EQ Together events focused on company togetherness and collaboration
As part of the recruitment/offer process you will be required to:
Provide two professional references (minimum one supervisor and above)
This role is open due to an existing vacancy.
To learn more about Equitable we encourage you to explore our organization.
At Equitable we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at emailprotected if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
#LI-Hybrid
Other details
- Job FamilyIndividual Contributor - Non Transactional
- Pay TypeSalary
Required Experience:
Unclear Seniority
Employment Type
Full-Time
