Administration Officer â Allied Health Therapy Centre
Administration Officer â Allied Health Therapy Centre
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Job Alert
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$ 80000 - 80000
1 Vacancy
Job Description
Join Our Team & Support Our People to Independence!
About Us
At ISM were a team with heart. Were based in Rockhampton and offer a range of services to people of all agesbecause we believe everyone deserves the chance to thrive. From the moment someone walks through our doors we want them to feel seen supported and empowered. Thats what drives us making a difference in the lives of our clients and their loved ones. Our inclusive multidisciplinary team of speech pathologists psychologists physiotherapists occupational therapists and counsellors work with people of all abilities to help them build confidence capacity and connection.
Were proud of our cultureits genuine supportive and filled with people who care deeply about what they do.
About the Role
We are currently seeking an experienced and enthusiastic Administration Officer to join our welcoming administration team at our Rockhampton therapy centre. Working closely with our therapists management team and external stakeholders your role will involve welcoming and onboarding clients ensuring efficient administration processes and assisting with coordinating therapy services. This is a fantastic opportunity to play a central role in a well-established respected practice where youll be helping make a real difference for our clients and their loved ones.
This is a full-time position Monday to Friday.
About You
As the first point of contact for our practice you bring warmth professionalism and efficiency to every interaction providing excellent customer service. From greeting clients with a smile to managing busy schedules and supporting our clinical team you help create a seamless and positive experience. Youll be a confident and capable front-desk professional who thrives in a fast-paced client-focused environment and enjoys being part of a multidisciplinary purpose-driven team.
You will also bring
- A welcoming and friendly manner with people of all ages and abilities
- Proven experience in a health NDIS or allied health admin setting
- Strong front-desk skills including phones bookings invoicing and client communication
- Proficiency in Microsoft Office and the ability to learn new systems quickly
- High attention to detail strong organisational skills and the ability to multitask in a fast-paced environment
- A calm proactive solution-focused approach when challenges arise
- A genuine passion for helping others and being part of a collaborative team
Key Responsibilities
- Be the face of our practice welcoming clients and families with empathy and professionalism
- Handle phone email and in-person enquiries efficiently and warmly
- Process NDIS Medicare EFTPOS and WorkCover payments and claims accurately
- Support our clinicians with appointment bookings and schedule management
- Maintain accurate and confidential client documentation
- Keep our clinic space tidy stocked and client-ready
- Contribute to a positive supportive and high-performing team culture
Requirements:
- Proven reliability and ability to work consistently during business hours.
- Proficiency in touch typing and strong Microsoft Office skills.
- Excellent phone communication skills and a customer-centric approach.
- Positive can-do attitude with a proactive mindset.
- Strong problem-solving skills to address and resolve issues efficiently.
- NDIS knowledge and/or experience preferred but not required.
What We Offer
- A friendly funny (we think so anyway) and supportive team culture where youre valued
- A privately owned family-orientated business with strong local connections and a genuine heart for helping
- A strong focus on employee well-being
- Professional development opportunities and ongoing training
- A workplace where your initiative and ideas are always welcomed and encouraged
- The chance to build a long-term career in an organisation thats growing with purpose
Sound Like You
Wed love to hear from you!
- Please send a cover letter explaining yourself your background relevant practice experience and how your skills match this role (while we love AI/ChatGPT we would like this to be personable).
- Include your resume wed love to know more about you.
Email:
Lets make a real impacttogether.
Required Experience:
Manager
Employment Type
Full-Time
