North America Service Contract Coordinator
North America Service Contract Coordinator
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Job Description
Job Title
North America Service Contract CoordinatorJob Description
Job Summary:
As the NASC Service Contract Coordinator you will manage the effective and seamless transition of Automation Solutions from the Installation Team to the Service Support Team. Your role involves entering and maintaining Service Support Contracts and Warranty information for newly installed sites and renewals at currently active sites. You will coordinate cross-department activities daily to ensure successful project handovers.
Essential Functions:
- Coordinate and process the systemic setup and support of Service Contracts involving Remote and Site-Based Service Teams.
- Present and communicate current site progress consistently from the highest level of leadership to service team members.
- Perform Contract Maintenance including business unit start and end dates equipment/service scope changes and site master data issues.
- Monitor Site and Contract Data for accuracy using the Oracle-based JD Edwards System and the IBM DOS Maximo System.
- Create and manage processes to effectively track all deliverables and KPIs necessary to support multiple customer sites.
Preferred Experience:
- Experience in material handling systems or industrial controls systems (desirable).
- Experience in Industrial Contract Management (desired).
- Contract-to-Close Experience.
- Good attention to detail with the ability to summarize information accurately.
- Good knowledge of ITSM processes.
- Understanding of IT technologies hosting applications databases application servers web servers client installations (desirable).
- Experience working in an ITIL or equivalent environment.
- Strong team mentality and acceptance of responsibility for project completion.
- Self-motivated with proven problem-solving skills under stressful conditions.
- Excellent administrative skills.
- Utilize various Lean Six Sigma & SCRUM techniques to create and implement processes.
- Ability to work unsupervised and meet tight deadlines on mission-critical systems.
- Excellent analytical skills; able to think out-of-the-box to resolve issues quickly.
- Clear communicator able to communicate at all levels and be concise to stakeholders and management.
- Strong customer focus.
- Good attention to detail and ability to work to a high standard.
- Good planning and scheduling skills.
- Excellent interpersonal verbal and written skills.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Required Experience:
IC
Employment Type
Full-Time
