Sales Administrator
Sales Administrator
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Job Description
James Allen is the fastest growing online retailer of diamond engagement rings and our 24/7 Customer Service Center happens to be right here in Frederick MD. Providing a virtual diamond shopping experience that rivals a storefront our associates use phones email live chat and text messaging to help customers select and purchase the perfect engagement ring or piece of fine jewelry.
No previous jewelry related work history Thats okay as we provide extensive paid training to make you an expert in all the products and services we sell - as well as ongoing training to assist in the growth and development of your career with our company and beyond.
We are seeking for a highly organized and proactive Sales Administrator to support our virtual customer service team that rivals a storefront our associates use phones email live chat and text messaging to help customers select and purchase the perfect engagement ring or piece of fine jewelry.
Responsibilities
- Verify customer and order information for accuracy checking it against previously obtained information as necessary.
- Prepare customer receipts and shipping documents.
- Follow administrative service procedures policies and standards.
- Monitor customer interactions through multiple channels to ensure quality and speed of service.
- Takes ownership of customers issues and follow problems through to resolution.
- Directly reviews and process high value high risk purchases and evaluates potential loss.
- Keep accurate records and document administrative service actions and discussions.
- Develop and implement initiatives strategies and programs to obtain key service level metrics.
- Improve customer service quality results through monitoring and organization.
Requirements
- 2 years of Administrative experience required handling high touch customers and account resolution.
- Strong communication skills. Prior experience handling email phone and live chat communication will be required.
- Basic computer literacy.
- Evenings and weekends shifts required.
Benefits
At James Allen many of our roles offer a high-quality comprehensive benefits package including healthcare paid time off retirement planning and opportunities for career advancement. Some offerings are dependent upon the role employment type work schedule or location:
- Paid time off
- Medical Dental Vision and Prescription Insurance
- 401(k) Retirement Plan with company match
- Flexible spending account
- Health savings account
- Tuition Reimbursement
- Employee discount
- Parental leave
- Life insurance
Hourly pay: $15.00-$18.00. Final pay rate shall be determined and is based on experience and qualifications.
At this time James Allen will not sponsor a new applicant for employment authorization for this position.
Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
