Regional Account Quality and Compliance Lead (EMEA)
Regional Account Quality and Compliance Lead (EMEA)
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Account Quality and Compliance Lead (EMEA)
The EMEA Account Quality & Compliance Lead provides quality oversight and support for work performed across multiple sites for a specific client account in the EMEA region with particular emphasis on cGxP-related scope. The role holder is responsible for ensuring that work conducted by JLL facilities management teams project teams and subcontractors at client sites across EMEA are performed in accordance with service agreements quality agreements JLL and Client procedures ISO 9001:2015 and cGxP requirements.This role leads the Quality & Compliance team and activities for the account across the EMEA region. The role will also lead globally on coordination and collaboration efforts with the APAC and NAM regional Quality Leads ensuring global alignment on reporting quality programs and initiatives.
ESSENTIAL FUNCTIONS
Implement and maintain ISO 9001 and cGxP requirements on the account in region.
Develop implement and maintain the account Quality Management Plan (QMP) and serve as the account quality subject matter expert (SME) in EMEA.
Lead/support the implementation and maintenance of the regional and/or site-based Quality Agreement between JLL and the client.
Ensure regulatory quality and training compliance on the account through document reviews self-assessments audits etc.
Develop and implement Quality risk and Compliance programs on the account to ensure sustainability of service quality.
Prepare and manage quality documentation e.g. SOPs change control documentation quality agreements training materials investigations CAPA etc.
Lead and support JLL quality related complaints change controls deviations investigations root cause analysis (RCAs) and CAPAs.
Perform qualification of cGxP impacting vendors establish quality agreements conduct vendor performance reviews and maintain the account approved supplier list (ASL).
Interface and collaborate with client Quality team to ensure adherence to client procedures compliant documentation delivery of reports and address quality-related concerns.
Represent JLL and act as the single-point-of-contact (SPOC) during client-related internal external audits and regulatory inspections
Support the EMEA and global internal audit programs as well as the Global ISO 9001 certification audits.
Perform regional account quality reviews status reports and reports on critical/key quality-related performance measurements.
Develop and sustain a quality-first culture and identify/implement quality & compliance improvements.
Strategically lead staff by providing effective and clearly communicating expectations accountabilities and providing feedback for continuous improvement.
Mentor develop and train account team members and direct reports on quality and compliance matters.
Lead global collaboration efforts with APAC and NAM regional quality leads facilitating regular meetings and communication channels to ensure alignment on global quality initiatives.
Monitor global quality performance metrics and provide regular reports to stakeholders on progress and areas for improvement.
Collaborate with quality colleagues regionally and globally to share and reapply learnings successes and best practices.
Coordinate and standardise quality practices across the accounts EMEA sites to ensure consistency in compliance and performance.
Support long-term planning initiatives geared toward operational excellence for the account.
ACCOUNT/SITE SPECIFIC REQUIREMENTS
Travel to various EMEA site locations as required to conduct investigations on-site quality assessments audits training sessions client meetings.
EDUCATION AND EXPERIENCE
BSc degree in life science engineering or equivalent.
Strong previous experience in quality and/or compliance in engineering facilities design and production/facility operations lab operations or equivalent
Prior experience working in a GMP environment preferably in pharmaceutical and/or biotechnology.
Experience leading investigations change control root cause analysis (RCAs) and CAPAs in a regulated environment.
Strong leadership experience and experience interacting at all levels.
KNOWLEDGE SKILLS AND ABILITIES
Strong knowledge and understanding of Quality Management Systems (GMP ISO 9001 ISO 13485) and EMEA cGMP standards and regulations in Pharmaceuticals.
Ability to communicate effectively in oral and written reports.
Good customer service skills
Must be self-motivated detail oriented comfortable working in a dynamic team environment with minimal supervision.
Demonstrated ability to lead influence with & without authority and partner with people across multiple business areas including global teams
Capable of writing detailed technical reports.
Ability to multi-task and respond within deadlines.
Excellent IT skills and proficient in Microsoft excel word outlook power point and access.
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Location:
On-site London GBRIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Employment Type
Full-Time
