Diagnostics Business Analyst (Hybrid)
Diagnostics Business Analyst (Hybrid)
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$ 65000 - 80000
1 Vacancy
Job Description
Summary
The Diagnostic Business Analyst will provide critical insights into solar fleet performance manage the Asset Monitoring and Diagnostics teams service queue and structure business requirements for the Snowflake data warehouse. This role requires strong analytical abilities fluency in SQL familiarity with Business Intelligence platforms (Sigma/Tableau) and experience with cloud-based DBMSespecially Snowflake.
We are seeking a data-driven analyst with a solid understanding of the solar industry. You will be responsible for transforming complex data into actionable insights using advanced modeling and business intelligence tools. Strong project management communication skills and the ability to convey technical concepts to non-technical stakeholders are essential to being successful in this role.
This position is open to candidates located near one of our Centers of Excellence: New Orleans LA; Houston TX; Salt Lake City UT; Philadelphia PA.
Essential Job Functions
Post-PTO Production Visualization and Visibility
- Provide data-driven insights to drive operational efficiency and fleet optimization
- Collaborate with leadership to define and implement BI solutions focused on post-PTO solar production
- Develop and maintain KPIs and OKRs to monitor fleet health alarming field service response and customer experience
- Gather and analyze business requirements translating them into scalable technical specifications
- Partner with engineering teams to design and implement ETL processes for solar production data
- Ensure data accuracy and integrity through ongoing testing and validation
- Facilitate user adoption through training documentation and troubleshooting
Queue Management for the Asset Monitoring & Diagnostics Team
- Monitor and optimize the service queue using Salesforce and BI tools
- Design and maintain dashboards to support real-time decision making
- Analyze service queue performance to identify bottlenecks and recommend improvements
- Partner with field service teams to streamline workflows and improve customer response times
- Deliver insights and reporting to support continuous improvement initiatives
- Other duties as assigned by leadership
Qualifications & Requirements
- Bachelors degree in Business Administration Computer Science Information Systems or a related field
- 3 years of experience in business analysis or a related role
- 2 years of direct experience using Salesforce with emphasis on Field Service and Case Management
- 2 years of hands-on SQL experience with a strong understanding of cloud DBMS platforms (Snowflake strongly preferred)
- Solid understanding of Salesforce CRM functionality workflows and data structure
- Experience supporting Field Service and/or Customer Support functions
- Strong problem-solving communication and cross-functional collaboration skills
Physical Demands
The physical requirements outlined are essential for performing the core duties of this role.
- Primary responsibilities involve regular speaking listening standing walking using hands to handle or feel objects and reaching with arms.
- Occasionally the role may require sitting climbing balancing stooping kneeling crouching or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- Vision requirements include the ability to focus at close and long distances distinguish colors maintain peripheral awareness perceive depth and make precise focus adjustments.
EEO Statement
PosiGen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry marital status age physical or mental disability or status as a protected veteran. We also consider for employment qualified applicants with arrest and conviction records consistent with applicable laws. If reasonable accommodation is needed to participate in the job application interview process or onboarding please reach out to or to request an accommodation.
Base Salary
$65000 - $80000 USD
Required Experience:
IC
Employment Type
Full Time
