HR Operations Associate
HR Operations Associate
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$ 75000 - 90000
1 Vacancy
Job Description
Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint - weve got huge goals.
As Vias HR Operations Associate you will be focused on supporting our frontline teams youll help build and own key processes that keep our drivers set up for success - from onboarding to real-time issue resolution.
This is a hands-on role where youll jump in wherever needed - solving problems on the ground supporting employees and collaborating with HQ teams to improve how we operate and scale.
**NOTE: this is a 5-day a week in-person role primarily based in our Sun Valley office with some travel to our Gardena office**
What Youll Do:
- Ensure smooth day-to-day operations for our driver workforce
- Be the real-time problem solver: respond quickly to onsite issues driver concerns or operational blockers as they arise
- Oversee and streamline onboarding offboarding and employee readiness processes to ensure consistency and scalability
- Serve as a go-to point of contact for frontline employee support and questions
- Partner with internal teams (Operations Legal and People teams) to roll out policies and processes consistently
- Identify friction points and implement scalable processes and tools that improve how we work and how we support our employees
Who You Are:
- Have a Bachelors Degree with a record of exceptional academic achievement
- Minimum of 1-3 years of experience in customer service operations human resources employee relations or a similar role.
- Youre comfortable with ambiguity and flexible in adapting to changing needs always looking for creative solutions.
- Strong interpersonal and communication skills with the ability to handle sensitive situations effectively.
- Detail-oriented and highly organized with a process-driven mindset.
- Proven ability to work in a fast-paced dynamic environment and manage multiple priorities.
- Based in the Los Angeles area and comfortable working in-person 5 days per week
- Serve as a primary employee-facing resource for guidance on policies workplace questions and concerns and fostering a positive team environment
Compensation and Benefits:
- Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
- Salary Range: $75000-$90000 per year
- We are proud to offer a generous and comprehensive benefits package including free medical plans and 401K matching.
Were Via and we build technology that changes the way the world moves. Were driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs healthcare and education. With our best in class suite of products we make transit thrive.
Our teams of world-class engineers data-scientists product managers operations specialists marketers transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012 Via builds solutions to digitize automate and enable data-driven decision making for entire transportation networks; fixed-route buses microtransit paratransit school buses autonomous vehicles and more.
If youre excited to be at the forefront of modernizing the future of transportation are up for solving tough problems and willing to become/already are a transit nerd we are the place for you. Even if your past experience doesnt align perfectly with every qualification in the job description for this role we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride
Via is an equal opportunity employer.
Required Experience:
IC
Employment Type
Full-Time
