Principal Process Improvement Analyst
Principal Process Improvement Analyst
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Job Description
With 1000 intelligence professionals over $300M in sales and serving over 1900 clients worldwide Recorded Future is the worlds most advanced and largest intelligence company!
About the Role
Were looking for a Principal Process Improvement Analyst to help build the operational foundation for our evolving Revenue Operations organization. This role will play a critical part in driving cross-functional alignment eliminating inefficiencies and ensuring scalability across our Go-to-Market (GTM) systems and processes.
As a key contributor to transformation initiatives youll map and document current-state workflows partner across departments to identify areas for optimization and reduce organizational reliance on tribal knowledge. Your work will directly impact audit readiness system integrity and overall operational maturity.
What Youll Do:
- Establish and Document Core Processes
- Create and maintain business process maps SOPs and documentation to define workflows across GTM teams.
Translate tribal knowledge into institutionalized policies and playbooks. - Identify Gaps and Optimize Workflows
- Conduct root cause analysis process walkthroughs and stakeholder interviews to surface inefficiencies.
- Recommend and implement changes that streamline operations reduce manual work and eliminate technical debt.
- Audit and Compliance Readiness
- Ensure that documented processes support internal controls and are audit-compliant especially across deal desk lead management and financial flows.
- Cross-Functional Collaboration
- Partner closely with Business Applications Sales Enablement Finance Legal and Sales to align processes systems and policy decisions.
- Serve as a liaison between technical and non-technical teams to ensure seamless handoffs and shared accountability.
- Support Strategic Initiatives
- Play a key role in transformation projects including quote-to-cash lead lifecycle management and CRM optimization.
- Help build scalable infrastructure that supports future growth acquisitions and international expansion.
- Process Governance & Change Management
- Define process ownership version control standards and a framework for ongoing improvement and stakeholder feedback.
- Facilitate documentation reviews and process sign-offs for new or changed workflows.
What Youll Bring:
- 5 years of experience in business process improvement RevOps BizOps or a similar operational role
- Experience with tools like Lucidchart Miro Notion Confluence Salesforce or similar workflow platforms
- Familiarity with SaaS business models quote-to-cash cycles and sales systems is a strong plus
- Strong analytical thinking and attention to detail
- Excellent communication and collaboration skillsable to work fluidly across departments and with senior stakeholders
- Passion for solving operational puzzles and making processes work better faster and cleaner
Preferred Qualifications:
- Six Sigma Lean or process improvement certifications
- Salesforce advanced certification
- Prior experience supporting SOX compliance or internal audits
- Background in change management or organizational design
Why should you join Recorded Future
Recorded Future employees (or Futurists) represent over 40 nationalities and embody our core values of having high standards practicing inclusion and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.
Want more info
Blog & Podcast: Learn everything you want to know (and maybe some things youd rather not know) about the world of cyber threat intelligence
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The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to our recruiting team at
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race religion color national origin gender including pregnancy sexual orientation gender identity age marital status veteran status disability or any other characteristic protected by law.
Recorded Future will not discharge discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about discussed or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts and in alignment with our hiring practices across all jurisdictions.
Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future including those sent to our employees or through our website will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Futures recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Required Experience:
Staff IC
Employment Type
Full Time
