Account Executive - Urbana, IL
Account Executive - Urbana, IL
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Job Description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities experience our rewarding culture and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill passion. If you have the qualities and drive to lead yourself or teams there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
*This position will service the Urbana IL territory.*
This position improves customer satisfaction retention and growth of customers within a specific UPS territory.
Key Responsibilities:
- Implement customer retention strategies that align with UPS business goals and objectives
- Analyze churn metrics and customer feedback to identify trends root causes and opportunities for improvement
- Develop and oversee customer health score models leveraging data to proactively identify at-risk customers and implement intervention strategies
- Foster strong post-sales relationships with key customers acting as an escalation point and strategic advisor
- Collaborate cross-functionally with sales and support teams to enhance the customer journey
- Drive expansion of opportunities and identify upsell and cross-sell potential within existing accounts
- Adapt to evolving customer dynamics needs and market conditions and adjust strategies and tactics as needed
Qualifications:
- Proven track record in sales and/or customer success
- Track record on customer retention and churn reduction
- Strong problem-solving and communication skills
- Strong organizational skills
- Proficient in all Microsoft products
- Willing to travel
- Experience with customer success platforms (SalesForce) and able to make data-driven decisions
- Ability to problem solve
- Ability to collaborate effectively across departments.
- Bachelors degree in business marketing or a related field (preferred)
Compensation:
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53760/year to $92940/year. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge skills and education/training and a candidates work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.
Hired applicants may be eligible for Medical/prescription drug coverage Dental coverage Vision coverage Flexible Spending Account Health Savings Account Dependent Care Flexible Spending Account Basic and Supplemental Life Insurance & Accidental Death and Dismemberment Disability Income Protection Plan Employee Assistance Program 401(k) retirement program Vacation Paid Holidays and Personal time Paid Sick and Family and Medical Leave time as required by law and Discounted Employee Stock Purchase Program.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination harassment and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S. an alien lawfully admitted for permanent residence or an alien authorized to work in the U.S. for this employer.
Pay Range:
The salary range for this position is $53760.00/year to $92940.00/year. Actual compensation is based on various factors such as location job-related knowledge skills education/training and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position subject to applicable eligibility requirements. Medical/prescription drug coverage Dental & Vision Benefits Flexible Spending Account Health Savings Account Dependent Care Flexible Spending Account Basic and Supplemental Life Insurance & Accidental Death and Dismemberment Disability Income Protection Plan Employee Assistance Program Educational Assistance Program 401(k) retirement program Vacation Paid Holidays and Personal time Paid Sick/Family and Medical Leave time as required by law Discounted Employee Stock Purchase Program.Required Experience:
IC
Employment Type
Full-Time
