Regional Field Service Staff Manager
Regional Field Service Staff Manager
Posted on :
05-07-2025
Employer Active
1 Vacancy
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Job Description
Description
As a Regional Field Service Staff Manager at INNIO you will be responsible for leading the operational service activities in your assigned Italian sub-region. Reporting directly to theItalian Field Service Operations Manager you will focus on managing people processes and service qualityensuring optimal customer satisfaction and operational excellence.
Location: Verona Dossobuono
At INNIO we offer you:
- An exciting fast-growing international business environment with plenty of opportunities to make an impact
- The chance to join a dynamic collaborative and passionate team that values innovation and teamwork
- Continuous learning and professional development to support your career growth and ambitions
- A comprehensive benefits package including a company car mobile phone and all the tools you need to succeed
- A culture that celebrates diversity encourages new ideas and recognizes your achievements
Your Responsibilities:
- Full ownership of Jenbacher Field Service operations in the assigned area
- Managing a team of field technicians with diverse technical skills
- Ensuring effective planning preparation execution and quality of all field activities (e.g. commissioning repairs overhauls)
- Acting as the daily point of contact for customers regarding operational topics fostering strong and trust-based relationships
- Overseeing the execution of warranty claims fleet quality initiatives and service productivity programs
- Leading the implementation of process improvements and system enhancements (including test phase) between HQ and the Italian Service organization
- Driving continuous improvement by monitoring KPIs and leveraging operational data
- Collaborating with key stakeholders (Sales Safety Technical Support Material Planning) to deliver seamless service
Your Profile:
- Fluent in Italian andEnglish (both spoken and written) essential
- Minimum of 3 years of experience in a structured process-driven organization
- University degree in Management Engineering or a related technical discipline
- Strong leadership potential and genuine interest in people development (e.g. coaching onboarding)
- High orientation toward process efficiency quality and customer satisfaction
- Proficient use of MS Excel (pivot tables formulas data analysis) and solid knowledge of Outlook; experience with Oracle or ERP systems is a plus
- Excellent communication organizational and problem-solving skills
- Ability to prioritize manage multiple stakeholders and drive results independently
- Experience or knowledge of Jenbacher gas engines is a plus (but not mandatory)
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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