Service Regional Director
Service Regional Director
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Job Description
The Service Regional Director role is responsible for leading technical Field Service teams and managing the service P&L in their assigned region. While driving superior service delivery the SRD will develop and ensure execution of strategic business plans to optimize regional service revenue growth and addition the SRD will own strategic account management for any assigned national service provider. The incumbent will play a key role in shaping the service strategy optimizing processes and leading teams in a matrix environment to serve our customers and reinforce our company position as an industry-leading service provider.
Duties and Responsibilities
Under limited supervision general direction etc. and in accordance with all applicable government laws regulations and ASP policies procedures and guidelines this position:
- Manage daily Service operations within an assigned region optimize staffing and forecast within the region.
- Allocate resources to align with business objectives and annual plan anticipating customer needs and leveraging the strengths of individual team members.
- Exceed Service revenue target oversee assigned contract processes and manage service P&L in the region.
- Develop and ensure implementation of strategic business plans for regional service margin.
- Analyze and report key data metrics and manage regional inventory.
- Lead Strategic Account Management and negotiations with assigned national non-ASP service providers accounts in regard to Service Level Agreements (SLAs) and cost.
- Manage and grow relationships with national level service strong working relationships with corporate decision-makers and target stakeholders.
- Regularly review region and account performance using business acumen and data analytics.
- Leverage market and competitor knowledge to identify growth opportunities within managed accounts.
- Participate in and lead projects and initiatives that drive growth.
- Improve and standardize company policies procedures and metrics.
- Invest in performance development and continuous learning of supervisors and team members through frequent field visits.
- Influence and drive cross-functional stakeholders accountability for meeting customer needs in alignment with ASP strategic priorities.
- Collaborate with the Quality organization to ensure compliance of all operations with manufacturers specifications and regulatory compliance standards.
- Oversee and Implement safety and environmental procedures guidelines and standards.
Qualifications
Education:
- Associates degree (minimum requirement)
- Bachelors degree (preferred requirement)
Years of Related Experience:
- Preferred at least 6 years professional experience leading and developing team members in a technical environment.
- Preferred at least 3 years customer service experience.
- Preferred at least 4 years experience managing remote teams with high engagement retention and performance.
- Preferred tracking record driving operational excellence leading projects and continuous improvement initiatives in a cross-functional environment.
- Preferred demonstrating success contributing to yearly improvement and sustainment of service revenue and margins within assigned business.
Knowledge Skills Abilities Certifications/Licenses and Affiliations:
- Advanced leadership skills that inspire teams and optimize staffing investments.
- Proficiency in financial analytics and application to P&L management.
- Comprehensive understanding of the service industry buying process and application in managing large-scale service agreements.
- Proficiency navigating complex contract negotiations leveraging value selling skills.
- In-depth understanding of service industry standards and demonstrated ability to build customer relationships in support of revenue growth.
- Demonstrated ability to drive collaboration developing strategic business plans and to ensure execution against strategic priorities in a matrix environment.
- Demonstrated ability to develop FBS capability to drive operational excellence and best practices in Service.
- Proficiency maintaining accurate and detailed service records to meet regulatory requirements.
Physical Requirements:
- The physical demands identified are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job. While performing the responsibilities of this job the employee may be required to talk and hear.
- All managers and employees shall proactively support ASPs Environmental Health and Safety (EHS) Policy by providing the necessary resources and giving equal emphasis with other functions such as production and quality. It is the duty of every manager and employee to:
- Ensure implementation of safety and environmental procedures guidelines and standards.
- Evaluate employee compliance and enforce established safety and environmental procedures and rules.
- Create a safe work area environment recognize safe activities and reward good safety performance.
Provide training to employees when:
- New substances processes procedures or equipment are introduced to the workplace and represent a new hazard
- Measure safety performance and hold persons accountable for activities and results.
- Ensure that incidents are investigated to determine root cause and that corrective actions are taken.
- Ensure employees wear required protective equipment.
- Ensure EHS inspections are conducted monthly and corrective actions are implemented.
- Occupational Hazards
Compliance
All employees have a duty to comply with applicable laws regulations standards ASP policies and procedures.
Required Experience:
Director
Employment Type
Full-Time
