Receivables Team Lead
Receivables Team Lead
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Job Description
Job Title:
Receivables Team LeadLocation:
Ops CenterWhat youll do:
As a Receivables Team Lead youll coordinate the daily workflow and support our Receivables Operations Team by ensuring the timely processing of all transactions. Youll work closely with and support the Processors in ensuring that the operational functions are performed within SLA and that accuracy goals are attained. The Team Lead distributes work and prioritizes processing to meet deadlines. One of your key responsibilities is to ensure that the workflow is distributed appropriately across the team. Youll serve as the subject matter expert in one or more of the receivable areas products or services; and will provide bank wide support monitoring and research assistance.- Responsible for supporting the Receivable Supervisor in providing a comprehensive prompt and efficient customer experience. Monitor the daily workflow for variety of transactions and that the daily operations run smoothly and efficiently.
- Provide a high level of responsiveness to inquiries related to receivables. Analyze research and resolve escalated issues. Ensure clarity and direction and exhibit the necessary follow-through with customers and/or staff as needed.
- Ensure the team is meeting the established deadlines maintaining accuracy and identifying and expediting work assignments as needed. Communicate the daily workflow and escalates issues of quality and productivity concerns to Receivables Supervisor.
What youll need:
- 2 years of related experience in Branch Banking Operations or similar field.
- High school diploma required.
- Intermediate knowledge of general banking operations including deposit operations loan administration treasury management and/or other commercial banking products and services.
- Intermediate knowledge of applicable regulatory and legal compliance obligations rules and regulations industry standards and practices.
- Back office banking receivables operations experience.
- Ability to10 key by touch and data entry accurately.
- Intermediate speaking and writing communication skills.
Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness program. In addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call . When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation
Employment Type
Full-Time
