Senior Product Strategy Specialist
Senior Product Strategy Specialist
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Job Description
Job Description
Zendesk is looking for a curious adaptable and customer-minded Senior Product Strategy and Operations Specialist to join our team. Based in Krakw and reporting to the Director of Product Strategy and Operations youll help the product organization make thoughtful data-informed decisionsdrawing from customer feedback market signals and internal insights. Youll support strategic roadmap planning strengthen cross-functional alignment and help communicate product decisions clearly across teams and to our customers.
In this role youll work closely with Product Managers product development teams and cross-functional partners in Go-to-Market Product Marketing Enablement and Communityand collaborate with senior leaders to bring clarity to priorities and decisions. Its a collaborative and hands-on position well suited for someone who enjoys solving complex problems improving how teams work together and helping shape great product experiences. Zendesk is a globally distributed team with a strong hub in Krakw and this role offers the opportunity to make a meaningful impact both locally and across the broader company.
What youll be doing:
Act as a cross-functional partner to the Product Strategy & Operations team leads supporting day-to-day execution across customer feedback management strategic roadmap planning internal and customer product related communications and process enablement.
Collaborate closely with Product Managers and development teams to improve processes across the Product Development Lifecycle and ensure consistent practices globally.
Triage and manage product feedback from customers prospects and internal teamsensuring insights are categorized synthesized and routed to the right stakeholders.
Support the closed-loop feedback process by tracking inputs through to roadmap decisions and ensuring teams and customers stay informed.
Support reporting and analysis of customer and product data to help identify themes validate assumptions and support roadmap planning efforts.
Partner with the team to craft and deliver timely transparent communications around roadmap decisions changes and feature launches.
Support PM enablement by documenting product processes and contributing to resources that help teams work more efficiently and help maintain and improve internal processes that support product decision-making and the product development lifecycle (PDLC).
Build strong working relationships with cross-functional partners including Product Marketing Go-to-Market Enablement and Community teams to ensure alignment and successful execution of business goals.
What you bring to the role:
4 years of experience in product operations customer success program management consulting community management or product management.
Strong project management skills with the ability to manage multiple workstreams in a dynamic environment.
A customer-first mindset and an instinct for connecting feedback to business and product priorities.
Excellent written and verbal communication skills with the ability to synthesize complex information clearly and concisely.
Comfort with ambiguity a strong sense of ownership and a proactive hands-on approach.
Technical curiosity and a willingness to quickly learn new tools like AI and automation systems or analytical approaches.
Analytical thinking and experience with reporting or supporting data-informed decisions.
Team-first attitude with a strong sense of collaboration adaptability and eagerness to grow.
Basic Qualifications:
4 years of proven experience in a role related to product development or customer-focused operations.
Strong communication and stakeholder management skills.
Effective collaborator in remote and cross-functional team environments.
Ability to structure and execute work independently while supporting a larger team charter.
Interest in and comfort with light data analysis or tooling (e.g. spreadsheets dashboards).
Preferred Qualifications:
Experience in an enterprise software or SaaS company.
Familiarity with product feedback programs or product community work.
Experience working in or alongside product development teams.
Bachelors degree or equivalent work experience.
Proficiency with or interest in learning basic SQL.
Process improvement mindset and attention to operational detail
Strategic thinker with sound product and customer intuition.
Experience working across distributed global teams.
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The Poland annualized base salary range for this position is z193000.00-z289000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position the actual compensation offered will be based on job related capabilities applicable experience and other relevant factors. This position may also be eligible for bonus benefits or related incentives that will be communicated during the offer stage.Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Senior IC
Employment Type
Full-Time
