Events Service Expert, PRE OPENING

POSITION SUMMARY

Our jobs arent just about serving guests during a banquet or event. Instead we want to build an experience that is memorable and unique. Our Event Service Expert is skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials transporting supplies taking orders interacting with guests or anything in between the Event Service Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures upholding quality standards and ensuring your uniform personal appearance and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Event Service Experts to get it right for our guests and our business each and every time.

SCOPE / BUSINESS CONTEXT

• A Full Time position
• Number of Direct Reports N/A
• Titles of Direct Reports N/A

CANDIDATE PROFILE

Experience:

• Min 1-year related work experience

Skills and Knowledge

• Team Work
• Customer Service Orientation
• Diversity Relations
• Interpersonal SkillsDependability
• Positive Demeanor
• Presentation
• Integrity
• Safety Orientation
• Adaptability/Flexibility
• Stress Tolerance

Education or Certification

• Higher Education Diploma or equivalent

CORE WORK ACTIVITIES

The following are specific responsibilities and contributions critical to the successful performance of the position

General Food and Beverage Services

1. Follow appropriate procedures for serving alcohol follow local Training and Guidance
2. Communicate additional meal requirements allergies dietary needs and special requests to the kitchen.
3. Set tables according to type of event and service standards including types of linens glassware plate/chinaware and silver/flatware ensuring all supplies meet quality standards.
4. Perform other reasonable duties as requested.

Banquet Room Set-up

1. Prepare coffee breaks carts and stations with appropriate food and beverages as stated in Banquet Event Order.
2. Prepare tables action stations buffets service carts dessert table/carts and cordial carts with specified tools wares and equipment according to company standards.
3. Set up operate and troubleshoot audio-visual (AV) projection lighting and conferencing equipment devices and systems ensuring all equipment is operational prior to use.
4. All Event service expert will be required to completely familiarize themselves with the location of each function room and related areas and the various types of set up to include the following: school style theatre style conference style U-Shape Hollow square hollow rectangle banquet style different types of buffets set up coffee break.
5. Set up and handling tables i.e. round rectangle buffet etc. Service breakdown and vacuuming of all department functions area to include meetings rooms breakfast lunch dinner receptions banquet hall dance floor exhibits general cleaning of all area and outdoor catering.
6. To ensure that all equipment fixture and furniture are handled with great care.

Banquet Room Bussing and Cleaning

1. Bus tables by removing and separating tableware chinaware glassware and flatware.
2. Monitor tableware to ensure it is presentable to guests including checking for cleanliness cracks and chips.
3. Break-down remove and secure AV equipment and related equipment devices and systems promptly following an event.

Banquets

1. Respond to and try to fulfill any special banquet event arrangements requested by guest.
2. Replenish buffet items to ensure consistency and freshness in presentation from opening to closing.
3. Follow up on special banquet event arrangements requested by guest to ensure compliance.
4. Assist and instruct guests/customers regarding proper usage and operation of AV equipment and Internet.

Closing

1. Secure liquors beers wines coolers cabinets and storage areas.
2. Complete closing duties including storing all reusable goods breaking down goods cleaning all equipment and areas returning equipment to proper locations locking refrigerators restocking items turning off lights locking doors and completing daily cleaning checklist.

Steps of Service

1. Check in with guests to ensure satisfaction with each food course and/or beverages.
2. Monitor and maintain the cleanliness of assigned tables and work areas including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.

This list is meant to be representative of the common responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies changes in personnel workload rush jobs or technological developments).

OTHER

Safety and Security

• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Use proper equipment wear appropriate personal protective clothing (PPE) and employ correct lifting procedures as necessary to avoid injury.
• Follow policies and procedures for the safe operation and storage of tools equipment and machines.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Protect company tools equipment machines or other assets in accordance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible; thank guests with genuine appreciation and provide a fond farewell.
• Address guests service needs in a professional positive and timely manner.
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (enter brand specific programs) to resolve issues delight and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Engage guests in conversation regarding their stay property services and area attractions/offerings.
• Ensure place settings are appropriate and each guest has a napkin clean silverware and any other item that is part of the standard place setting.
• Thank guests with genuine appreciation and provide a fond farewell.

Communication

• Talk with and listen to other employees to effectively exchange information.
• Provides assistance to coworkers ensuring they understand their tasks.
• Communicate with guests other employees or departments to ensure guest needs are met.
• Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• To be at the assigned work area in uniform and ready to work at the time that is scheduled.
• To attend meetings and trainings when scheduled.
• Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand sit or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g. small print).
• Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.