Customer Success Manager â Commercial & SMB (US Shift)
Customer Success Manager â Commercial & SMB (US Shift)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are looking for a Senior Customer Success Manager atSeekOut you will own the full post-sale lifecycle for a portfolio of both commercial and SMB customers in the US market. This includes direct responsibility for adoption retention renewals and expansion across your accounts.
You will serve as a strategic advisor to recruiting and HR leaders who rely on SeekOuts AI-powered talent intelligence platform to attract retain and grow top talent. Your role is central to helping customers achieve outcomes aligned with their talent goals while driving long-term account value. This is a night-shift role (US hours) and recent experience working in US time zones is mandatory. The position is Bangalore-based and requires in-office presence at least three days per week.
What you will be doing:
Customer Lifecycle Ownership
- Manage onboarding adoption and value delivery for Commercial and SMB accounts
- Drive proactive engagement through check-ins adoption plans and milestone reviews
- Build strong relationships with day-to-day users and recruiting ops stakeholders
Renewals Retention & Expansion
- Support renewal forecasting and participate in renewal discussions for assigned accounts
- Collaborate with Senior CSMs and Managers to identify and act on expansion signals
- Monitor usage and engagement to reduce churn risk proactively
Product Guidance & Enablement
- Coach users on search Boolean outreach projects analytics and integrations
- Deliver product training sessions that tie SeekOut functionality to recruiting workflows
- Share best practices and serve as the customers day-to-day advisor on platform usage
Risk Management & Escalations
- Track account health using internal tools (Gainsight Salesforce etc.)
- Flag and act on early warning signs (low usage inactive users lack of value)
- Partner with Support and Product teams to drive timely resolution of issues
Internal Collaboration
- Share structured feedback with Product and CS Ops to improve usability and experience
- Collaborate with Enablement on content and assets to support adoption at scale
- Participate in internal learning sessions to level up product and CS skills
What you should have:
- 35 years of experience in Customer Success or Account Management in a B2B SaaS company
- Experience working with U.S.-based customers; U.S. shift experience preferred
- Strong communication and relationship-building skills especially in virtual settings
- Exposure to Commercial or SMB segments and ability to manage a high-volume book
- Understanding of recruiting workflows and/or sourcing tools is a plus
- Familiarity with Gainsight Salesforce and customer success platforms preferred
- Bachelors degree mandatory and Masters degree an added advantage.
- Based in Bangalore with the ability to work 3 days/week in office
You will be a great culture fit if you are:
- Highly motivated; a self-starter who enjoys the fast-paced startup environment is innovative adaptive and comfortable with ambiguity
- Coachable with an insatiable curiosity and eagerness to learn
- Collaborative yet competitive and tenacious
What We Offer
- Competitive compensation with performance incentives and ESOPs
- Work with cutting-edge AI products in a high-growth startup
- Career growth opportunities into Senior CSM or Strategic roles
- Collaborative inclusive and learning-driven culture
- Direct impact on customers recruiting outcomes and platform success
SeekOut:
SeekOut is a high-growth startup with headquarters in the Pacific Northwest. We empower companies to go beyond their existing tools to recruit diverse hard-to-find or unique talent. SeekOut was founded in 2017 by top executives and engineers from Microsoft with deep experience in search engines messaging machine learning Artificial Intelligence and natural language processing. Our AI-powered talent 360 platform enables talent acquisition teams to learn detail about any talent pool including hard to fill roles and the ability to source diverse talent. With best-in-class technology and breakthrough innovation SeekOut pushes the boundaries of whats possible with talent discovery analytics and engagement. SeekOut was recently added to theIA40 listfor the top private companies building intelligent applications as well as GeekWiresStartup of the Year. SeekOut just made a January 2022announcementabout raising $115 million in Series C funding and has been recognized as the number oneTalent Intelligence Softwareand as the leader for Enterprise Diversity Recruiting software.
Additional Information
SeekOutoffers great benefits including health/vision/dental transportation subsidies 401k education budgets ability to workremote onsite parking (if/when we go back to the office) snacks/lunches and more! We are an inclusive open energetic caring team that is learning and growing pulling in the same direction to deliver out sized results while still having fun.
If this sounds interestingApply Now or learn more at.
SeekOut condemns discrimination racism and racial injustice in all forms. Committed to attracting and retaining a diverse staff SeekOut will honor your experiences perspectives and unique identity. Together we strive to create and maintain working and learning environments that are inclusive equitable and welcoming. We are accelerating our efforts through our products and policies totake actionand advance definitive measurable policies and practices that eliminate racism and discrimination.
SeekOut is proud to be an equal opportunity employer. We are committed to inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
Required Experience:
Manager
Employment Type
Part-Time
