Live Music Advisor
Live Music Advisor
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Job Description
Can you imagine a world without music Neither can we.
Key Details
- Start date 4th August 2025
- Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
- Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working working 3 days a week in our modern office environment and 2 days a week working from home
- Shift pattern - Monday to Friday rotational shifts from 8am to 6pm
The purpose of the Live Music Advisor is to manage a portfolio of Live Music customers bydeveloping and maintaining excellent business relationshipsin order to support achievement of customer retention revenue and growth targets.
What you will be doing
- Manage a portfolio of Live customer accounts.
- Maintain an excellent and professional relationship with each through regular phone contact email and conducting face to face visits where required.
- Monitor customers Live music declarations and ensure all music usage is invoiced in line with our review requirements.
- Ensure that your portfolio is constantly up to date in-line with our as-last process.
- Educate and advise customers positively reinforcing the benefits of Live music.
- Work alongside the Live Music Audit consultant to ensure your portfolio of accounts are fully up to date with all relevant events booked up in advance of review periods.
- Identify growth opportunities through extensive research and frequent customer contact.
- Develop and maintain thorough knowledge of the Live Music industry to help identify growth in your accounts to meet revenue targets.
- Develop and enhance knowledge of core licence procedures including copyright law tariffs and direct licensing to set yourself as a subject matter expert and help others.
- Work closely and collaboratively with PRS for Music and PPL corporate partnership teams to ensure that any membership queries are dealt with as per agreed SLAs.
- Work alongside the collections and enforcement team to ensure all of your high-profile accounts and fully up to date with payments and debt owed and assist with contact and resolve where required.
- Work cooperatively and supportively with other teams where your expertise and knowledge can assist.
You will have
- Minimum 2 years experience in a sales or customer service role
- Good Communication skills written and verbal
- Experience of working within a team
- Experience using Microsoft Office Word Excel PowerPoint and Outlook
- Experience/knowledge of event/live music industry (Desirable)
The Company
If you play or perform music in your business you will usually need TheMusicLicence and thats where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings not just from the UK but also from around the world.
Who we are
If a business plays or performs music in their business they will usually need TheMusicLicence and thats where we come in. TheMusicLicence from PPL PRS allows businesses to legally play music in their business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings not just from the UK but also from around the world.
By joining us youll be part of a team thats genuinely passionate about music and people. Since we started in 2018 weve grown massively but we still have big ambitions. Were looking for top talent full of fresh ideas and new perspectives to make a difference and help us grow even more.
We offer hybrid working in our modern office in the heart of Leicester along with a competitive benefits package. Visit to find out more.
PPLPRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.
The benefits you will have
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
