Senior Manager - CPD Team
Senior Manager - CPD Team
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Job Description
At Maersk we connect the world through end-to-end logisticsbut its our people who make it happen.
Were looking for a Senior Manager Customer Program Director (CPD) to lead a team responsible for delivering excellence to our most strategic clients. In this key leadership role youll drive retention customer satisfaction operational performance and commercial growth while developing a high-performing CPD team.
What Youll Own:
1. Operational & Customer Excellence
Ensure 100% business retention through consistent high-quality service delivery
Strengthen client relationshipsact as a trusted advisor and escalation point
Oversee program plans KPIs SOPs and regular performance reviews across all accounts
Lead implementation of customer projects system upgrades and global standards
2. Commercial & Financial Growth
Monitor productivity and profitability (CCM) across accounts
Identify cost-saving opportunities and performance improvements
Support value initiatives renewals and long-term account growth
3. People Leadership
Coach develop and inspire a team of CPDs to deliver excellence
Align team objectives with Maersks values leadership behaviors and customer-centric vision
Drive talent development engagement and succession planning
4. Cross-Functional Collaboration
Partner with Sales Tech and CX teams to elevate service delivery
Contribute to global program management strategies and continuous improvement
Represent customer needs in product and platform developments
You Bring:
10 years of experience in logistics supply chain or customer program leadership
Proven track record of managing high-performing teams and key client relationships
Strong commercial acumen project management and stakeholder engagement skills
Experience working in a global matrixed organization
Fluent in English (German is a plus)
Why Maersk
A global leader with a strong purpose: enabling trade for a growing world
A culture built on values innovation and continuous development
Opportunities to make a measurable impactlocally and globally
Ready to Lead the Future of Customer Success
If youre a customer-focused leader with a passion for driving performance through peoplethis is your opportunity to shape the future of logistics.
Apply now and bring your leadership to a team thats transforming global trade.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Senior Manager
Employment Type
Full-Time
