Presentations Supervisor - Mon - Fri 8am-4:30pm
Presentations Supervisor - Mon - Fri 8am-4:30pm
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Job Description
Williams Lea is hiring for a Presentations Supervisor for our Columbus OH office to work Monday to Friday 8:00 am to 4:30 pm!
Location: Position is fully ONSITE
Pay: Up to $60000/year
Benefits:
- Various health insurance options & wellness plans (Medical Dental Vision Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Access to on-site Gym and Caf
- Company Provided Covered Parking
- Additional Employee Perks and Discounts
The Presentations Supervisor is an independent leader helping manage the day-to-day people operations and client relationship within an account.
Job qualifications
- Bachelors degree or equivalent experience
- 3 or more years proven experience in a customer service environment legal or financial services industries preferred
- 3 or more years experience in document and/or presentation production including a combination of pitch books marketing materials legal documentation presentations administrative services etc.
- Expert knowledge of MS Office Suite (Word Excel PowerPoint Visio); including creating and editing charts graphs styles table of contents and/or macros etc.
- Ability to edit and format graphics; may use appropriate Adobe Creative Suite software
- Strong knowledge of grammar and composition rules required for editing and proofreading
- Basic P&L understanding a plus
- Demonstrated experience prioritizing competing priorities under tight deadlines
- Exceptional communication skills both written and verbal
- Exceptional attention to detail
- Supervisory experience: 1 years preferred
Job duties
- Ensure team provides outstanding service to client while building strong customer relationships
- Work with manager to facilitate appropriate staff performance including establishing development goals setting business objectives establishing priorities and providing ongoing performance feedback
- Address performance issues among team members
- Maximize profitability through the effective utilization of labor and resources
- Immediately resolve any operational problems or issues
- Execute required administrative reports activities processes related to the people and/or production both on time and in accordance with appropriate standards of operation
- Supervise the teams day-to-day work assignments including projects and ad hoc requests likely in presentation and/or document production environment(s)
- Coordinate prioritize or delegate jobs and/or duties to associates to ensure efficient accurate completion within deadlines
- Respond to customer inquiries and complaints in a timely and professional manner
- Resolve issues proactively and escalates appropriate issues to manager client or team for resolution
- Exemplify proper professional expectations for team members when dealing with client requesters and client work requests
- Foster a proactive environment of continuous service enhancement and relationship building with the client; encourages staff to bring forward ideas to help service quality and/or productivity
- Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
- Have a strong knowledge clients business and the impact of our services
- Ensure adherence to standardized processes for all aspects of operations
- May train more junior staff members as needed
Who we are: In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
Required Experience:
Manager
Employment Type
Full-Time
