Software Engineer II
Software Engineer II
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Job Description
Job Summary:
JOB DESCRIPTION Engineer II- SOFTWARE ENGINEERING
Location: Reston Virginia
Division: Ticketmaster US
Line Manager: Senior Director Development
Contract Terms: Permanent FTE 40 hours per week
THE TEAM
The Integration Team is part of a development organization that supports multiple Ticketmaster platforms
used by the NFL NHL NBA and major event venues globally. It supports CRM/retention marketing renewals invoice/payment processing inventory control and reporting seeing more than $3.8B in transactions annually.
The primary focus of the Integration Team is to support Ticketmaster clients (major sports teams and venues) as well as Nexus vendor partnerships by enhancing our B2B offerings adding best-of-breed solution providers to Ticketmasters product portfolio. This includes providing access to data through APIs file-based delivery and streaming as well as miscellaneous asks that other teams cannot fill.
THE JOB
Aid in the design development and implementation of software code while participating in team activities and contributing to discussions. As a developer on a growing team work collaboratively with the team to drive towards more modern technologies. Ticketmaster is at an exciting point in the companys history- we are still rapidly growing while simultaneously undergoing major initiatives to modernize key platforms.
Engineers on our team are looking to provide new more efficient ways to deliver data to our clients and partners. To add stability to client systems and provide data in near-real time more flexible solutions using data streaming technologies off-platform data storage in AWS and other approaches are being pursued. New more customizable and flexible reporting tools that integrate into the existing Ticketmaster reporting portals are also being pursued and developed. Getting data to clients and customers faster and offering greater flexibility is our goal. Utilizing new versatile and widely used technologies are the means of getting us there. Developers are offered wide flexibility in choosing these tools and products.
Working closely with major sports teams and venues our developers get the satisfaction of directly seeing the impact of the work they do- helping to get millions of fans into live events every day- they do this while getting the chance to investigate and implement cutting edge technologies.
WHAT YOU WILL BE DOING
Investigating and implanting new technologies to improve team efficiency and data delivery to our clients. This includes utilizing new streaming and data delivery technologies and cloud storage platforms.
Implementing new technologies to better dynamically scale our infrastructure and make it easier to build and deploy code in a DevOps development model.
Improving and implementing new tools to provide more security to our platforms while also providing more visibility into system health through improved monitoring and alerting tools and processes.
Constantly seeking to improve team performance by investigating and implementing automation processes to remove toil wherever possible.
Lias with development peers throughout the company- our platforms interacts with a multitude of other systems (payments resale entry systems) in North America and around the globe. You will have a chance to work with a broad range of talented individuals around the globe.
After implementing new systems closely monitor and evaluate them looking for constant improvement.
Closely interact with senior developers management Project Management Product Management Operations and a wide variety of teams throughout the organization.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
A minimum of a Bachelors degree in a technical discipline (CS MS)
2 or more years of progressively complex related experience in software development.
Strong understanding of OOP programming and programming languages such as Java Python
Experience with open source development tools (Maven Jenkins GIT)
Spring Boot (REST API development)
SQL basics
Familiarity with the following a plus:
REACT JS
Backend technologies (Node JS Mongo DB Websockets)
Open logging standards
Prometheus and Grafana for monitoring
AWS (EC2 S3 etc.) and other cloud services
Terraform
Linux OS
Docker
Kubernetes
Kafka/pub-sub technologies
Worked with a CI/CD pipeline (DevOps)
Agile development practices
YOU (BEHAVIOURAL SKILLS)
Ownership. You feel ownership over everything you ship. Youd never call code released until youre confident its correct.
Passion. You pride yourself on efficient monitoring strong documentation and proper test coverage. You are excited to work in a modern techstack and you have demonstrable experience with diverse pool of technologies.
A team player. You believe that you can achieve more on a teamthat the whole is greater than the sum of its parts. You rely on others candid feedback for continuous improvement.
Ability to make an impact. You will work on a product used by more than 500 clients in major sports and entertainment venues across multiple countries.
You seek new methods and tools to make great websites faster and better both on the front-end and back-end.
Interest in continuous learning: Exposure to latest & great technologies; onsite tech talks and trainings; attending tech conferences
Collaboration. Partner with a diverse group of professionals with different skills & disciplines across the organization to achieve a common goal
Write great code. You care about writing good code design performance and an outstanding user experience
BENEFITS & PERKS
Through our Taking Care of Our Own program we provide benefits across six key pillars:
HEALTH: Medical vision dental and mental health benefits for you and your family with access to a health care concierge and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets generous paid time off including paid holidays sick time and personal days
WEALTH: 401(k) program with company match stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses plus fertility adoption foster or surrogacy support
CAREER: Career and skill development programs with School of Live tuition reimbursement and student loan repayment
OTHERS: Volunteer time off crowdfunding match
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment the worlds largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the worlds largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues artists sports teams festivals performing arts centers and theaters Ticketmaster processes 550 million tickets per year across 35 different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders attentive managers and enthusiastic teams. If youre passionate about live entertainment like we are and you want to work at a company dedicated to helping millions of fans experience it we want to hear from you.
Our work is guided by our values:
Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork While we celebrate individual achievements we know have more success as a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves contribute fully and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over) ancestry color religious creed (including religious dress and grooming practices) family and medical care leave or the denial of family and medical care leave mental or physical disability (including HIV and AIDS) marital status domestic partner status medical condition (including cancer and genetic characteristics) genetic information military and veteran status political affiliation national origin (including language use restrictions) citizenship race sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression sexual orientation intersectionality or any other basis protected by applicable federal state or local law rule ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so including reasonable accommodations related to pregnancy in accordance with applicable local state and / or federal law. As part of its commitment to make reasonable accommodations Ticketmaster also wishes to participate in a timely good faith interactive process with a disabled applicant to determine effective reasonable accommodations if any which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies internet recruiting job fairs college recruiting and search firms.
Employment Type
Full-Time
