General Manager
General Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Full job description
Summary:
A General Manager must fulfill all the competencies responsibilities requirements and availability as listed below. The General Manager is responsible for implementing the business framework. They provide leadership direction and ensure smooth operation and financial return for their location.
COMPETENCIES
- Commitment to: The Winning Hearts Strategy planning accountability written goal-setting elevating talent curiosity and personal growth
- High integrity
- Results oriented
- Servant leader
- Perpetuates builds protects and sustains great culture
- Ability to overcome adversity
- Ownership of Critical Success Factors (Leadership Talent Customer Experience Sales & Brand Growth Financial Stewardship)
RESPONSIBILITIES
Leadership:
- Rally team around business framework
- Communicate with the Operator
- Plan and lead meetings and coaching sessions
- Promote ensure and protect a culture of food safety through the implementation and regular review of SAFE Daily Criticals
- Lead and oversee the coordination of all aspects of restaurant operations
- Ensure that the restaurant complies with all local state and federal regulations
- Be ridiculously in charge of the restaurant
- Be a Chief Reminding Officer
Talent:
- Build leadership bench
- Coach and develop Managers and Assistant General Managers
- Complete weekly leadership schedule
- Customer Experience
- Analyze monthly and quarterly CEM reports
- Create memorable dining experiences by exceeding guest expectations
- Ensure the restaurant is a clean and safe environment
- Trust but verify Managers and AGMs are completing all systems and checklists provided to them
Sales & Brand Growth:
- Approve monthly plans for sales and marketing initiatives
- Optimize all sales channels
- Execute monthly community outreach
- Implement Chick-fil-A Inc.s seasonal marketing plans
Financial Stewardship:
- Work alongside Human Resources to protect the business from any and all legal claims to our organization
- Investigate and prevent false alarm bills as well as handle security issues with swift response
- Drive financial performance by providing feedback to leadership and ensuring operational action is taken to achieve financial targets
- Manage the budgeting forecasting and financial analyses of the restaurant by monitoring all sales and expenses
- Reviewing the IPO and working with the leadership team to improve where needed
- Coach Managers with proper strategy/decision making
- Overseeing inventory management and month end processes
- Provide focus to and strategize with operational Assistant General Managers/Managers to monitor food cost
- Evaluate Labor Cost performance regularly which includes:
- Overseeing the labor and schedule for the week (reviewing it before it gets posted)
- Tracking and monitoring labor productivity of each day-part daily
- Looking at Time Punch Variance Report (Actual vs. Scheduled Hours)
- Reviewing Labor Report for opportunity to improve productivity (Checklists Time Task Challenge)
- Monitoring and minimizing overtime
- Holding all leaders accountable to productive out of operations hours
- Ensure restaurant Facilities and Equipment Maintenance Program is being followed
- Review payroll to assist with labor compliance payroll accuracy and to monitor overtime and penalty pay
- Review FCR and use drill down reports to make adjustments before FCR is finalized for the month
REQUIREMENTS
- 5 years of restaurant leadership
- Solid track record of success in previous roles including demonstrated career growth
- Bachelors Degree preferred
- QSR experience preferred
- Valid IL Drivers License with a good driving record
- Able to work a variety of shifts including mornings days evenings and Saturdays and travel as needed for work-related functions and training
In September 2023. Operator Layne Steen took over ownership of Chick-fil-A Millennium Park. She is looking for someone to partner with in order to accelerate the growth of her newly founded team and leave a long-lasting positive influence on the community.
We are passionate about impacting the Downtown Chicago area by using our influence and resources to strengthen the social and economic fabric of the local community. We do this by becoming the most caring company in Chicago.
Required Experience:
Director
Employment Type
Full-Time
