Lead Technical Program Manager - Chief of Staff / Business Management

Job Description:

Leverage your deep technical expertise and leadership to guide cutting-edge projects fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Global Banking Technologys Wholesale Client Servicing team you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles practices and theories is essential for developing innovative solutions while simultaneouslyeffectively managing resources budgets and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert you will contribute to the development of operational plans and risk management strategies ensuring the highest quality and professionalism in service delivery.

Wholesale Client Servicing is a part of the Global Banking Technology organization responsible for delivering and supporting an industry-leading technology solutions. The Lead Technical Program Manager will support in the role of Chief of Staff/ Business Manager and manages the day-to-day business operations and strategic programs needed to shape the foundational structure that enables Wholesale Client Servicing to deliver world class products. In this role you will be partnering with our Leadership team Product Owners and Technologists around the world to create and manage best in class strategic programs. These programs will be focused on executive communications data driven organizational decision making perfecting processes and tooling steering senior level governance programs and supporting diverse cultural initiatives.

Job Responsibilities:

• Manage Chief-of-Staff and Business Managerresponsibilities forthe Client Onboarding & Servicingand Lending Services Product Lines inclusive of managing day to day operational strategies and optimizing existing team processes
• Develop and execute comprehensive project plans incorporating technical requirements resource allocation and timelines to ensure on-time delivery of technology solutions
• Identify and mitigate risks proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams including engineering product and business stakeholders to define program scope objectives and deliverables ensuring alignment with overall business goals
• Partner with managers across the organization on Book of Work oversight to ensure the right talent alignment for initiatives
• Utilize advanced analytical reasoning to assess program performance identify areas for improvement and implement data-driven optimizations to enhance efficiency and effectiveness
• Manage critical strategic initiatives as part of the program manage critical strategic initiatives identified by the Wholesale Client Servicing team
• Champion globally inclusive cultural initiatives

Required qualifications capabilities and skills:

• 5 years of experience or equivalent expertise in technical program management or skills leading complex technology projects and programs in a large organization

• Experience in program/project/technology management consulting operations or a combination of these

• Proficiency in crafting visually compelling and cohesive narratives with experience in creating engaging digital content and enhancing communications through innovative design and storytelling techniques.
• Excellent verbal and written communication skills with the ability to collaborate and work with senior leaders Proven excellence in writing editing and communication skills with a strategic approach and attention to detail.
• Experience taking complex and ambiguous information and refining it into meaningful content and clear action plans
• Strong critical thinking and creative problem-solving skills (e.g. identifying trends patterns and root cause analysis using a diverse toolkit to address the root cause)
• Ability to establish and build strong relationships and partnerships across cross-functional teams
• Ability to take on increasing management responsibility and project/program ownership
• Highly organized detail-oriented and proactive self-starter with the ability to influence cross-functional teams and adapt to new domains while managing change in high-pressure shifting environments.

Preferred qualifications capabilities and skills:

• Advanced proficiency in tools for governance documentation and communications such as PowerPoint Excel Microsoft Teams Confluence Tableau and JIRA.
• Reporting tools is a plus