Patient Information Representative/32 hours per week/evening shifts with weekends

At Bristol Health we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients residents and families. We are committed to provide compassionate quality care at all times and to uphold our values of Communication Accountability Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise compassion and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Job Summary:

Bristol Health is looking for Patient Information Representatives. In this role you will be the first point of contact for patients visitors and staff providing essential information and assistance. Your exceptional communication skills and friendly demeanor will contribute to creating a welcoming and helpful environment for all individuals entering our hospital

Essential Job Functions and Responsibilities:

• Greet and welcome patients visitors and staff as they enter the hospital
• Creation of visitor badges by running patient and / or visitor identification through badging system
• Provide accurate and up-to-date information regarding hospital services departments and directions
• Assist patients and visitors in locating their desired destinations within the hospital
• Answer phone calls and respond to inquiries providing information or directing calls to the appropriate departments or personnel
• Maintain a neat and organized information desk area ensuring that brochures maps and other informational materials are readily available
• Coordinate with other hospital staff to ensure smooth patient flow and address any concerns or issues promptly
• Handle complaints or difficult situations with professionalism and empathy escalating matters to the appropriate individuals when necessary
• Maintain confidentiality and adhere to privacy regulations when handling patient information
• Stay updated on hospital policies procedures and safety protocols
• Notifies support services (EVS Engineering etc) when their attention is required.

Qualifications:

• This position requires the ability to multitask handle inquiries efficiently and always maintain a professional and courteous attitude
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to interact effectively with individuals from diverse backgrounds
• Proficiency in using computer systems and basic office software
• Exceptional problem-solving skills and the ability to remain calm under pressure

Bristol Health Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Similar programs deemed appropriate by management. Ongoing leadership training.

Physical Requirements:

Manual dexterity. Vision corrected to comply with State of CT drivers license standards. Capable of hearing and verbally communicating.

Work Environment:

Normal patient care environment.

Cognitive Requirements:

Mental flexibility to perform diverse duties. Good communications skills written and oral and ability to follow written and oral instructions. Able to remain calm and make appropriate decisions in emergency situations. Good organizational skills along with basic computer skills.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.