Training & Quality Manager – Assistant Manager – English – On Site Cairo!

Inviting applications for the role of Training & Quality Manager Assistant Manager English On Site Cairo!

In this role you will be responsible for leading a team of Trainers Subject Matter Experts & Quality Analysts. You will be expected to be owning the Knowledge Transfer Knowledge Management & Retention function which will involve people process technology as it relates to Training & Quality for the business/process.

Responsibilities

Be the primary point of contact for Trainers and Quality Analysts in respect to Training & Product Changes / Polices related matters

Ensure seamless project implementation of any new scopes introduced/added by the client

WBR/MBR/Bi-MBRs- own the TQP elements impressively should be able to present deep insights value adds process improvement ideas and be excellent at storytelling

Give thought leadership direction mentoring to the TQP team

Plan and Manage Incentive and corrective action structure for the NH and TQP team

Partner closely with Site lead and Ops manager and work as one team to drive performance goals

Be a process and project expert should become Master SME for the process- attention to details and also having vision for the big initiatives

Handle all people related issues and bring stability to the team of trainers and quality analysts and ensure NH retention and throughput is top notch

Work with recruitment hiring and line managers to help constantly improve the quality of hiring- get the right mix and the right fit

Runs a lot of coach the coach initiatives and also TTTs

Planning & Delivery of New Hire Batches & ensure their speed to proficiency as per standards

Work effectively with training vendors hired by Genpact ensuring we are able to put them to good use and capture ROI

Execute Classroom Observations & make changes to add value on Classroom Delivery & Training Modules & report to stakeholders in an effective & reoccurring timely fashion

Be a part of TTTs & design/revisit framework for Training as & when required

Own and deliver on major process revamps & design/revisit framework for Quality & Training on an ongoing basis

Manage dissemination of weekly/daily/hourly changes on process & track retention via PKTs(knowledge checks) & other tools

Liaison with the Trainers to understand TNI/TNA plan refreshers request for additional training content or doubts clearing from the client

Be the primary point of contact in respect to Quality Metricsand create mechanism to build actionable insights

Design & Execute Quality Framework to ensure a surprise free transactions processing

Lead Gage RnR (Variation Management /Calibration) Sessions with QAs / FLMs & Ops managers to analyze & minimize variation in interpretation of the process & fix gaps by arranging refreshers/pkts for floor & leads

Design Develop & implement performance development & improvement programs -targeted at individual as well as group level

Qualifications we seek in you!

Minimum Qualifications / Skills

• Any Graduate Proficient level of English -C1
• Minimum years of marketing brand advertising media sales and/or online advertising experience.
• Knowledge of the self-serve platform auction and biddable form of digital advertising buying.
• Validated knowledge of Quality Assurance and Quality Control and associated procedures and practices within the HiTech Industry
• Prior exposure is important on Senior Client Management Vendor Managers CXOs
• Experience in leading the QA function for at least approx 150 people process
• Expertise on complex data analysis & interpretations of L1/L2/L3 Data Deep Dives

Preferred Qualifications/ Skills

A keen knack towards problem solving & art of storytelling on performance trends/qualitative insights

Excellent relationship management and interpersonal skills to partner effectively with key Partners and leaders internally and externally

Six Sigma Green Belt Certified

What can we offer

Attractive salary;

Stable job offers - employment contract;

Work in a multicultural environment;

Various trainings (initiating soft skills);

Development Opportunities;

Benefits (Medical Insurance Transportation Allowance Mobile Phone Allowance Life Insurance

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.