drjobs Team Manager, Artificial General Intelligence Data Services

Team Manager, Artificial General Intelligence Data Services

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1 Vacancy
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Job Location drjobs

London - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Interested in improving the technology and features powering Alexa Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services. Alexa Data Services mission is to provide high-quality labelled data for machine learning (ML) technologies.

Key job responsibilities
As Team Manager you will be responsible for :
Manage job assignment on a day-to-day basis monitoring performance on job or queue adherence volume and quality
Support hiring and training of new Associates
Ensure productivity is maximized through supervision training analysis and feedback of performance data on a periodic basis
Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities
Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies
Track quality and utilization metrics
File and track tickets following up on blocks to productivity
Provide regular formal & informal feedback to direct reports
Identify and help implement process-related improvement using methodologies such as Kaizen six sigma or lean
Communicate effectively in English

A day in the life
We are seeking an experienced team manager to join our operations in Cambridge to develop manage and support our Amazon Data Services team with Speech and language solutions.

About the team
The ADS team researches and delivers high-calibre multi-language Text-to-Speech technology leading to voice quality and accuracy.

Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management.
Proficiency verbal and written communication skills in English
Experience in understanding performance metrics and developing them to measure progress against key performance indicators

Experience with process improvement/quality control tools and methods
Demonstrated ability to lead diverse talent within a team work cross-functionally and build consensus on difficult issues
Excellent communication strong organizational skills and very detail-oriented
Strong interest in hiring and developing people in their respective roles
Leadership experience in coaching and performance management
Experience in managing process and operational escalations Experience with aspects of speech and language technology
Fluency in a foreign language (German French or Italian) is a plus
Experience in practical application of methodologies such as Kaizen six sigma or lean

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.


Required Experience:

Manager

Employment Type

Full-Time

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