Account Manager - Mid Market

Since we opened our doors in 2009 the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale we saw sellers stymied by disparate outmoded products and tools that wouldnt work together.

So we expanded into software and started building integrated omnichannel solutions to help sellers sell online manage inventory offer buy now pay later functionality book appointments engage loyal buyers and hire and pay staff. Across it all weve embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth enabling sellers to capture the next generation shopper increase order sizes and compete at a larger scale.

Today we are a partner to sellers of all sizes large enterprise-scale businesses with complex operations sellers just starting as well as merchants who began selling with Square and have grown larger over time. As our sellers grow so do our solutions. There is a massive opportunity in front of us. Were building a significant meaningful and lasting business and we are helping sellers worldwide do the same.

The Role

Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with high-value Australian business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.

As an Account Manager on our Strategic team youll be at the forefront of helping diverse dynamic business owners thrive with Square. Reporting to our Strategic lead your role is all about building meaningful & long-term partnerships with clients across different industriesunderstanding their unique needs crafting innovative solutions and championing them within Square.

In this role youll become a creative problem-solver finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor youll not only support clients day-to-day but also uncover new growth opportunities expanding partnerships and negotiating win-win solutions that fuel their success. This is your chance to be a pivotal force in your clients journeys advocating for them with decision-makers and turning their challenges into achievements. You will also identify ways to expand Squares reach with customers and act as an internal advocate for Squares highest-value sellers.

The ideal candidate will have worked in mid-market account management business development consulting partnerships sales or sales engineering and will be well-versed in working with and presenting to senior decision makers including business owners IT finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square you will work in collaboration with product engineering finance implementation marketing legal and sales to ensure successful establishment and growth of our customers.

You Will

• Build partnerships and establish lasting fruitful relationships with existing sellers to retain and grow our presence with mid- large market organisations
• Take full ownership of your managed book and oversee business prioritisation contracting technology strategy and ongoing account management
• Discover the challenges and aspiration of sellers within your book using Squares platform and product portfolio to enable their success through up-sell and cross-sell opportunities
• Partner with sales colleagues to establish and grow newly on-boarded high-value sellers
• Be the voice of the seller curating analysis of product performance from your managed book and provide relevant feedback to inform for product roadmap decision-making

You Have

• 5 years experience in account management business development consulting partnerships sales or sales engineering focused on technical products
• Experience achieving revenue metric goals
• In-depth experience collaborating internally with partners on complex deals or partnerships
• Experience requirements gathering with customers building business cases for feature development with products teams while balancing expectations for both parties
• Formal sales methodology training
• Experience supporting go-to-market efforts for new products
• Experience in the Hospitality and/or Food & Beverage industry

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently without regard to identity or other legally protected class. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.