Head of Sales, West Coast

Sendbird is on a mission to build the AI workforce of tomorrow. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4000 of the worlds most popular appsincluding industry leaders like Match Group Virgin Mobile Noom Hyundai and RedfinSendbird powers over 7 billion messages every month.

Reporting directly to the CRO the Head of Sales for the US West Coast will drive revenue growth and expansion in the market. You will be responsible for growing and developing two regional teams focusing on outbound activity.

You will best fit this role if you possess proven sales leadership skills and drive high-performance teams. You combine energy strategy and excellence in your work and believe in support enablement and accountability from yourself and others. If you have been wanting to enter the world of Agentic AI without the risk this is your opportunity. We have technical scale security and compliance and thousands of customers as your foundation to offer the value of the AI workforce for delightful customer service.

Candidates must support a 3 day per week hybrid schedule onsite in our San Mateo office.

What you will do

• Hire and/or develop a regional team covering customers in the western US LATAM and Canada
• Drive the execution of sales policies and practices by enabling and coaching your teams including joining calls ensuring the team is product experts and identifying growth plans.
• Develop strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organization.
• Provide accurate forecasting to hit and exceed the teams revenue targets for the region and individual accounts.
• Build and maintain strong long-lasting customer relationships
• Effectively communicate the value proposition through proposals and presentations

Who you are

• Youre an incredibly sharp and driven professional with confidence that lacks ego.
• Youre a constant learner with a high level of EQ.
• You have a strong sense of integrity and are deeply relationship-oriented understanding the value of building strong rapport across the organization.
• You possess strong analytical and negotiation skills.
• You are a good coach knowing when to lean in with support and when to hold firm on expectations.
• You have a passion and curiosity for how technology offers valuable solutions to our customers that in turn help them to achieve their goals.
• Youre a strong communicator who conveys complex ideas with clarity confidence and authority.

What you bring to the table

• Proven ability to lead and mentor world-class salespeople.
• 7 years of experience in sales leadership at successful high-growth technology platforms.
• Have at least 5 years of experience closing six and seven-figure deals.
• Previous SaaS experience selling into Product and Engineering segments.
• Sales leadership experience

Our US benefits include (but are not limited to)

• 20 days PTO 13 paid US company holidays 5 sick days 1 volunteer day plus 2 rest/rejuvenation days and birthday day off
• Company-subsidized medical dental and vision insurance (100% for the employee 80% for dependents)
• Flexible Spending Accounts or Health Savings Accounts depending on your selected health insurance plan
• Equity program
• 401K program
• Parental leave
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3500 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments gym memberships books fitness classes mental health services and massages

Pay Transparency

For cash compensation we set standard ranges for all roles based on function level and geographic location. To determine our ranges we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $360000 - $390000 OTE. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including but not limited to skill sets experience and training licensure and certifications and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind we require all employees within an hours commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds experiences and skill sets. Sendbird is a place where everyone can learn and grow. We respect promote and encourage diversity for equal employment opportunitiess and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested award-winning communication APIs Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Trusted by 4000 leading appsincluding DoorDash Match Group Noom and Yahoo SportsSendbird powers over 7 billion conversations every month offering exceptional reliability security and compliance that meet enterprise-level demands.

Headquartered in California Sendbird is backed by ICONIQ SoftBank Tiger Global Y Combinator and other reputable investors.

Required Experience:

Director