Senior Manager, Credit & Collections

Description -

Job Summary
This role is responsible for managing and leading teams encompassing various levels of contributors ensuring defined performance objectives resource allocation and efficient resolution of credit and collection matters. The role aligns metrics with corporate goals oversees credit and collection operations at a regional or CoE level and collaborates across internal departments to address non-payment issues. The role evaluates credit risk negotiates with high-value customers drives resolution for challenges and fosters talent development while providing expert leadership.

Responsibilities
Manages and leads teams comprising individual contributors supervisors and/or lower-level managers by defining and monitoring performance objectives allocating resources and staff and ensuring the prompt and effective resolution of credit decisions and collection matters.
Aligns individual metrics with corporate objectives and identifies talent for development opportunities.
Manages credit and collection operations at a regional sub-regional or Center of Excellence (CoE) level driving efficient processes.
Collaborates with employees across internal departments including executive levels to address issues particularly those contributing to non-payment situations.
Evaluates the appropriate degree of credit risk to extend to customers and presents well-supported arguments to management for credit decisions possessing the authority to authorize credit per the established matrix.
Negotiates with high-value and high-risk customers including up to partner and upper management levels regarding contracts payment structures and customer payments.
Resolves challenges encountered with high-value and high-risk customers ensuring effective resolution.
Proposes structural enhancements to the organization aimed at optimizing efficiency and performance.
Applies expert subject matter knowledge shapes knowledge base across businesses functions or regions and provides strong leadership driving change initiatives and monitoring performance goals.
Performs talent management responsibilities including recruitment performance management coaching and career development.

Education & Experience Recommended
Four-year or Graduate Degree in Business Administration Economics Finance or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 10 years of job-related experience or 8-10 years of management experience preferably in collection credit banking or a related field.

Preferred Certifications
Certified Accounts Payable Professional (CAPP)
Certified Credit Executive (CCE)
Certified Professional in Credit and Collections (CPCC)
Certified Management Accountant (CMA)

Knowledge & Skills
Accounting
Accounts Receivable
Auditing
Billing
Credit Management
Credit Risk
Customer Relationship Management
Economics
Finance
Financial Services
Invoicing
Loans
Portfolio Management
Process Improvement
Project Management
Regulatory Compliance
Risk Appetite
Risk Management
SAP Applications
Underwriting

Cross-Org Skills
Customer Centricity
Prioritization
Resilience
Team Management
Strategic Thinking

Impact & Scope
Impacts large functions and leads projects requiring knowledge of multiple disciplines or areas of HP.

Complexity
Uses managerial concepts and company objectives to resolve highly complex issues in creative and effective ways. May achieve goals through subordinate supervisors.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement