Fieldwork Manager in London - Leading Mystery Shopping Brand
Fieldwork Manager in London - Leading Mystery Shopping Brand
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Job Description
Fieldwork Manager in London - Leading Mystery Shopping Brand
Monday-Friday full time London based office (hybrid with one working day at home)
28.8k plus up to 4k bonus (OTE 32k) and benefits
Are you a natural organiser with a flair for people and a passion for driving results Were looking for a Fieldwork Manager to join a dynamic fast-paced and rewarding teamwhere mystery shopping meets mastery.
As a Fieldwork Manager youll play a pivotal role in the delivery of high-quality insights to clients through the coordination and development of a national network of Mystery Shoppers. Youll be the driving force behind recruiting training and nurturing this community ensuring projects are executed with precision and flair.
This isnt just a desk jobits a blend of planning communication and problem-solving. Whether its scheduling a campaign troubleshooting challenges or leading team development sessions youll have autonomy variety and the support of a collaborative operations team. Its fast. Its challenging. Its fun.
About this role:
Allocate mystery shops (digital telephone in-person video) to Shoppers to meet tight deadlines
Brief coach and support Mystery Shoppers to ensure top-tier delivery
Drive performance metrics like shopper engagement report quality and on-time submission
Recruit Mystery Shoppers in underserved regions using creative sourcing methods
Lead and contribute to training coaching and knowledge-sharing within the team
Handle client queries and challenges with professionalism speed and insight
Plan and execute motivational sprints to meet high-volume scheduling targets
Support operational efficiency and process improvements
Collaborate closely with leadership on new projects and key client initiatives
Occasionally perform or validate mystery shops to maintain operational continuity
About you:
Exceptionally organised with great time management skills!
A strategic thinker who can forecast and solve problems proactively
Resilient under pressure and thrives in a target-driven environment
A strong communicator
Creative especially with social media campaigns and engagement strategies
Digitally capableno coding needed just happy working with online tools daily
Tenacious and adaptable with a lets get it done attitude
Experience in fieldwork coordination customer insights or scheduling logistics
What Youll Get
A chance to shape and grow a region you can truly own
Daily variety challenges and the opportunity to build meaningful relationships
A sociable supportive team who work hard celebrate wins and enjoy the ride
Perks including regular social events bonus structure enhanced annual leave for service myzone belt regular fitness classes/ exercise activities
Opportunities for personal and professional development in a growing business
Your recruiter for this role is Maddie Cummings Recruitment Director at Love Recruitment group and can be contacted simply by applying for the role below. Maddie and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness industry
Employment Type
Full Time
