HRSC Process Analyst/Consultant
HRSC Process Analyst/Consultant
Posted on :
11-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Summary (List Format):
- Analyze identify and recommend process improvements and data optimization in collaboration with subject matter experts.
- Develop and maintain process-related documentation such as workflows job aids and internal procedures.
- Collaborate across HR disciplines to gather information analyze data and make recommendations for continuous improvement.
- Analyze HR metrics (trends response times quality article visits etc.) and prepare monthly/quarterly presentations for leadership; propose improvements based on data review.
- Assist in reviewing and transitioning processes to the HR Service Center (HRSC) including leading meetings identifying gaps and creating department-specific documentation.
- Maintain and update HRSC Knowledge Base articles within ServiceNow; collaborate with authors to enhance and approve content.
- Participate in and may lead process improvement projects and related meetings.
- Conduct user acceptance testing (UAT) for new system enhancements updates and bug fixes.
- Update documentation and train team members on process changes resulting from system enhancements or upgrades.
- Support the HR Metrics & Reporting Manager with various job functions.
Required Skills:
- Strong knowledge of HR policies and practices.
- Proficient in MS Office Suite particularly Excel and Visio for process mapping.
- Familiarity with ServiceNow.
Education & Experience:
- Bachelors degree or equivalent work experience preferred.
- Analyze identify and recommend process improvements and data optimization in collaboration with subject matter experts.
- Develop and maintain process-related documentation such as workflows job aids and internal procedures.
- Collaborate across HR disciplines to gather information analyze data and make recommendations for continuous improvement.
- Analyze HR metrics (trends response times quality article visits etc.) and prepare monthly/quarterly presentations for leadership; propose improvements based on data review.
- Assist in reviewing and transitioning processes to the HR Service Center (HRSC) including leading meetings identifying gaps and creating department-specific documentation.
- Maintain and update HRSC Knowledge Base articles within ServiceNow; collaborate with authors to enhance and approve content.
- Participate in and may lead process improvement projects and related meetings.
- Conduct user acceptance testing (UAT) for new system enhancements updates and bug fixes.
- Update documentation and train team members on process changes resulting from system enhancements or upgrades.
- Support the HR Metrics & Reporting Manager with various job functions.
Required Skills:
- Strong knowledge of HR policies and practices.
- Proficient in MS Office Suite particularly Excel and Visio for process mapping.
- Familiarity with ServiceNow.
Education & Experience:
- Bachelors degree or equivalent work experience preferred.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
