Customer Support Intern
Customer Support Intern
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Job Description
Job Title: Customer Support Intern
Location:Chennai
Duration: 4 Months (Internship-to-Hire Opportunity)
About MPloyChek:
MPloyChek is a dynamic and fast-growing startup revolutionizing the intersection of Human Resources Blockchain Technology and Artificial Intelligence. Our mission is to redefine how organizations manage and authenticate employment records delivering secure transparent and efficient solutions for both employers and employees.
If youre a passionate and driven individual eager to make a real impact in the HR-Tech space we invite you to join our innovative team.
About the Role:
We are seeking a proactive and empathetic Customer Support Intern to be a vital part of our frontline support team. As the first point of contact you will assist customers by resolving basic queries guiding them through product usage and ensuring an outstanding user experience.
Key Responsibilities:
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Act as the first point of contact for customer inquiries via phone email chat or ticketing system.
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Log categorize and prioritize support requests effectively.
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Troubleshoot and resolve Level 1 issues such as login problems general functionality questions and usage guidance.
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Escalate unresolved or complex issues to the Level 2 team or relevant departments.
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Maintain accurate and detailed records of all customer interactions using CRM/ticketing tools.
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Follow up on pending queries to ensure timely resolution.
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Communicate product and service information clearly and professionally.
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Identify recurring issues and provide feedback to improve support processes and product usability.
Required Skills & Qualifications:
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Excellent communication skills in English Hindi and Tamil (mandatory)
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Strong logical thinking and problem-solving abilities
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Good interpersonal and customer service skills
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Basic computer literacy and familiarity with standard software and tools
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Ability to multitask and manage time effectively
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Bachelors degree in any discipline (preferred)
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Prior experience in a customer support or call center environment is an added advantage
Why Join Us
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Internship-to-Hire Opportunity: Top-performing interns will receive a full-time job offer upon successful completion of the 4-month program.
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Hands-on Experience: Gain valuable industry exposure in a tech-forward high-growth startup environment.
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Career Growth: Build a career in customer experience and support operations with guidance from experienced professionals.
excellent communication skills in english, hindi, and tamil,customer support,interpersonal skills,time management,multitasking,basic computer literacy,problem-solving abilities,strong logical thinking,familiarity with standard software and tools,customer service skills,communication skills,good interpersonal skills
Employment Type
Full Time
