Customer Support Executive
Customer Support Executive
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Job Description
Abstract: We are looking for a Support Executive and should make it their top priority to enhance client confidence in the organization and the services it clients with questions or problems about the companys goods or services.
Skills: Communication skills PunctualityCustomer ServiceDesktop SupportChat communication supportproblem solvingDiagnosis and troubleshooting of issues.
Roles & Responsibilities:
Assisting and providing support for incoming queries and issues related to software.
Analyzing troubleshooting and evaluating problems to ensure timely resolutions.
Gathering and analyzing data to diagnose software issues.
Responding to customer inquiries via email and chat.
Ensuring optimal functionality by testing software.
Making necessary configurations settings and permissions adjustments to resolve software issues.
Creating documentation for new hires during the on-boarding process.
Coordinating with IT staff and other departments to solve complex technical problems.
Communicating with external vendors who provide maintenance and support services for software.
Responding promptly to service issues and requests. Setting up accounts for new users.
Testing new features after implementation.
Requirements
1-3 years of proven work experience in customer support fast and effective response to questions and concerns from customers.
Strong knowledge of software methodologies tools & processes.
Experience in writing clear conceive and comprehensive implementation documentation.
Experience in handling customers and clients in Europe and USA.
Excellent analytical and communication skills.
Creating a report detailing client comments to help the company address issues with their service or product.
Benefits
5-day working company.
Project-based rewards.
Quarterly rewards based on road-map achievements and customers success.
20 Yearly leaves.
14 National Holidays Off.
Cross-team work culture.
Career Development & Training Programs.
Employee Referral Benefits.
Paid half-day leaves on special occasions of Birthdays & Anniversaries.
Meals while working extra.
Yearly day-outing activities.
Yearly Achievement Awards.
Fluent English, Data entry
Education
Degree: Bachlorate in any (, BCA, , BSc-IT)
Employment Type
Full Time
