Insurance Claims Support L1
Insurance Claims Support L1
Posted on :
04-07-2025
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1 Vacancy
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Job Description
Claims Support L1
Location: Infopark Kakkanad
Location: Infopark Kakkanad
Experience: Minimum 6 Months to 1 year in Insurance back-office processes preferably in Claims support
Educational Requirements:
- Graduates or Postgraduates preferably with a Commerce background.
- (Candidates from technical backgrounds such as are not eligible.)
Joining Date: Immediate joiner (availability for joining on 15th July 2025)
Job Summary: We are seeking experienced professionals with a background in BPO Insurance back-office processes. The ideal candidate will have experience in claims support be capable of liaising with clients through various communication channels and possess strong analytical communication and leadership skills. The role also involves quality audits and providing training and coaching to frontline associates.
Key Responsibilities:
- Policy/Claims Support: Manage policy setups changes and claims intake by coordinating with client contacts via email chat and calls.
- Quality Audits: Conduct quality checks on associates work provide constructive feedback and coach team members.
- Team Support: Assist frontline associates with queries referrals and support trainees.
- Complex Accounts Handling: Manage and resolve complex account issues while providing on-the-job training for new hires.
- Training: Conduct process-related training sessions for the team as and when required.
Requirements
Basic Requirements:
- Minimum 6 Months to 1 year in Insurance back-office processes preferably in Claims support
- Excellent verbal and written communication skills.
- Willingness to work in rotational night shifts.
- Must be available for Work from Office (WFO) in Kochi.
- Immediate availability for joining on 15th July 2025
Skills Required:
- Typing Speed: 35 words per minute with 90% accuracy (Preferred)
- Comprehension: Ability to understand and paraphrase problem statements.
- Analytical & Numerical Skills: Proficiency in basic mathematics and problem analysis.
- Pattern Recognition: Ability to recognize patterns and identify the big picture in various documents.
- Communication: Excellent verbal and written communication skills.
Minimum 6 months in US Claims
Education
Any Graduation (BTech not prefered)
Employment Type
Full Time
Key Skills
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