Customer Service Representative
Customer Service Representative
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Job Description
ID Recruitment are working with a growing manufacturing company in Castlebar Mayo to recruit a Customer Service Representative.
Our client a growing international manufacturing company are passionate about helping their clients manufacture lifesaving and life enhancing drugs therapies and vaccines. They develop manufacture supply and service advanced microfiltration products and single-use systems worldwide.
The successful candidate will be responsible for providing customer service support to European customers as part of the operations in their manufacturing facility. This position will need to work closely with the manufacturing operations to handle order processing matters deal with general inquiries from European customers and provide support as required to Supply Chain Operations and other relevant departments within the organization.
Essential Duties and Responsibilities include;
- Create and manage Sales Orders received on the ERP system Dynamics 365
- Communicate Sales Order Confirmations to the Customer
- Initiate Purchase Order Requisitions when required
- Prepare Invoices and issue to the Customer
- Receive and investigate all customer queries to a high professional standard
- Release Production Orders & work closely with the Production & Warehouse team on all changes/updates
- Manage delivery dates to ensure priority of all Sales Orders to Production Warehouse and Logistics
- Review and maintain Customer Open Orders on a daily basis
Qualifications Education & Experience
- Must have a third level qualification in Business or other related degree from an accredited third level institution
- The successful candidate must have at least 3 years experience working in a similar role in a manufacturing environment
- Experience in working in a start-up environment will be a distinct advantage
- Working knowledge of ERP systems. Dynamics 365 would be a distinct advantage
- Must have good organizational skills and a high attention to detail
- High level of proficiency in Microsoft Office based applications including Excel Word PowerPoint and Outlook is essential
- Must have strong written and verbal communication skills in the English Language another European language would be beneficial
- Willingness to seek opportunities to better the Customer experience
- Works independently with minimal work supervision
Physical Demands
Occasional work may be done in an ISO Class 7 cleanroom environment. Powder free gloves face masks hairnets gowns and shoe covers must be worn. Because smokers continue to shed thousands of smoke particles even hours after smoking a cigarette and these particles will damage our products only non-smokers are permitted to enter or work in the cleanroom. As a result the successful candidate must be a nonsmoker.
The successful candidate must have at least 3 years experience working in a similar role in a manufacturing environment Experience in working in a start-up environment will be a distinct advantage Working knowledge of ERP systems. Dynamics 365 would be a distinct advantage Must have good organizational skills and a high attention to detail High level of proficiency in Microsoft Office based applications, including Excel, Word, PowerPoint and Outlook is essential Must have strong written and verbal communication skills in the English Language another European language would be beneficial Willingness to seek opportunities to better the Customer experience Works independently with minimal work supervision
Education
Must have a third level qualification in Business or other related degree from an accredited third level institution
Employment Type
Full Time
